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Can't connect to internet

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Name: Amy (by lain_is_cool)
Date: March 30, 2009 at 14:54:26 Pacific
OS: Windows XP
CPU/Ram: 1.8 GHz/256
Subcategory: General
Comment:

I have two pcs in my house. The family pc cannot connect to the internet. It worked perfectly fine the day before, but when I was on the internet I kept on getting this annoying pop up that would try to scan my pc for viruses or would advertise that I should buy the virus scanner. (registry defender) I didn't download the program though, since I thought it was malware. I did a virus scan with Panda 2009, and it detected several viruses. Then I started browsing around my pc and found regcleaner and weatherbug. I don't know how those got on my pc, but I uninstalled them. Before I unintalled regcleaner, it said it encountered 100 and something errors with dlls, but I ignored it. The next day, my pc had a run dl problem and I couldn't connect to the internet. Also my panda firewall got disabled. I checked my network connections folders and I discovered it was empty. I tried making a new broadband connection with the new connections wizard, but it said it should be already configured and ready for use. I was thinking of doing a system restore because the first time I checked I had several restore points. But when I clicked next to restore, it didn't do anything, so I canceled the program. After I rebooted the pc, the restore points vanished. Please help!



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Response Number 1
Name: jam
Date: March 30, 2009 at 15:10:03 Pacific
Reply:

Obviously your system is infected so you may wanna try something other than Panda....it doesn't appear to work very well.

Disable system restore, install a different AV program such as AVG Free, make sure it's fully updated, then run all your scans from safe mode. Once you're sure your system is clean, re-enable system restore & set a restore point.

Here's some programs you should use:

Malwarebytes Anti-Malware 1.35

Sunbelt Personal Firewall 4.6.1861

AVG Free Edition 8.5.285

CCleaner Slim


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Response Number 2
Name: lurkswithin
Date: March 30, 2009 at 15:11:44 Pacific
Reply:

You may already be infected with the conflictor worm as you are stating some of the issues that it will perform....blocking internet access so it makes it harder to remove....

I would immediately remove that computer from the network or it may cross over to your other computers sharing the network.

Run your anti-virus programs again from safe mode.

Use your online computer to download other anti spyware/malware applications and burn them to CD's or clean flash drives and use that to install to the infected computer.

Change Is Good
http://www.citizenlink.org/Stopligh...


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Response Number 3
Name: Amy (by lain_is_cool)
Date: March 30, 2009 at 17:06:43 Pacific
Reply:

Thanks guys for responding. After doing some research, I might possibly have the vundo trojan. But I'm having trouble installing Malwarebytes Anti-Malware 1.35. When I click on the execution file, nothing will pop up. Can I install it in safe mode? Any other spyware scan reccommendations?


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