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Can't Connect RDC Over Internet

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Name: iamwec
Date: February 19, 2009 at 06:58:01 Pacific
OS: Microsoft Windows XP Professional
CPU/Ram: 2.393 GHz / 765 MB
Product: Dell / DIMENSION 2400
Subcategory: Configurations
Comment:

I have recently re-formatted my Windows XP Professional computer. I used to be able to connect to it via Remote Desktop Connection over the internet and over my LAN. Now I can only connect to it over my LAN. I used to be able to connect to it from school, but now I can't. I have enabled all options that I have used before. I have not forwarded the port in my router because I never had to before.

Two questions:
1) Why won't this work and is there a way I can fix this?
2) Is there a temporary way around this that I can connect to my computer from here and finsih this website, for which the deadline is tonight?

Thanks!

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME



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Response Number 1
Name: paulsep
Date: February 19, 2009 at 07:10:34 Pacific
Reply:

I guess, it s a firewall issue.
If your home pc is connected to the internet via a firewall router, you have to forward the port to your pc.
Otherwise you'll get no connection.

If you have tried to connect to your pc from school, you should see an entry in the routers log of the denied connection try.

Please send a reply, if you solved the problem !!!


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Response Number 2
Name: iamwec
Date: February 19, 2009 at 10:00:10 Pacific
Reply:

I'll check my log tonight. Like I said before, I could connect without forwarding the port in my router. I'll check tonight if my WAN IP changed or if it was right, just the port was being blocked. I'll let you know how it goes!

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Response Number 3
Name: iamwec
Date: February 20, 2009 at 05:57:30 Pacific
Reply:

I checked the logs and the attempts to connect were blocked. So I forwarded the port from my router. Now, instead of getting an error, I get no error and RDC closes when I try to connect. The process even exits.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Response Number 4
Name: paulsep
Date: February 20, 2009 at 06:37:49 Pacific
Reply:

Is there an entry for the RDC in the Event log of the PC, you're trying to connect to?
Or is there a firewall running at the PC you're trying to connect to?
Maybe it's blocked from a local firewall too.

Please send a reply, if you solved the problem !!!


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Response Number 5
Name: iamwec
Date: February 20, 2009 at 13:32:24 Pacific
Reply:

There is a log for the attempts in the router's firewall log. There is no firewall on the client computer except Windows XP Pro's which is configured to let RDC through. The time that this stopped is also about the time that I moved my website to a dedicated web server, which uses port 80. Would this affect it? Also, I am pretty sure that RDC isn't blocked at my school because a) I have connected before, and b) They use RDC from outside sources to work on the computers.

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Response Number 6
Name: paulsep
Date: February 20, 2009 at 14:16:29 Pacific
Reply:

You can check whether the port is reachable from the internet from this link:
http://www.auditmypc.com/

Use the firewall test for it.

Please send a reply, if you solved the problem !!!


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Response Number 7
Name: iamwec
Date: February 22, 2009 at 15:57:40 Pacific
Reply:

Okay, I tried to connect over my LAN. It did the same thing. I have narrowed it down to my installation of Roxio 2009 by system restoring to before that started happening and installing each component that was deleted because of that system restore, restarting the computer, and trying to connect. Everything was fine until I installed Roxio. I have actually found two programs that cause this, Roxio Creator 2009 and Camtasia Studio 4, Camtasia being discovered a couple months ago. Why would programs like these cause a symptm like that? Oh well. Thanks for your help! (The port forwarding, etc.)

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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Response Number 8
Name: paulsep
Date: February 22, 2009 at 16:49:28 Pacific
Reply:

I have no idea why such program cause that.
The only thing might be, that such programs substitute some system libraries.

In those substituted libraries, some routines are changed and are not compatible to the original.

Please send a reply, if you solved the problem !!!


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Response Number 9
Name: seawatch
Date: February 22, 2009 at 16:58:01 Pacific
Reply:

Nice bit of troubleshooting, though.

Who in their right mind would ever need more than 640K of RAM!?
Bill Gates, 1981


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Response Number 10
Name: iamwec
Date: February 22, 2009 at 17:17:18 Pacific
Reply:

I do understand what you are saying, paulsep. I had a moderate suspicion of some files being changed that RDC needed. Thanks for your help!

@seawatch:
Thanks! 2nd place two years running in the troubleshooting bench challenge at Student Technology Leadership Program (STLP) State!

Will
Free Computer Help: http://www.william234.co.nr/
"Sorry for ranting. I seem to do that a lot!" -ME


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