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Can't connect Outlook with our email domain

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Name: pickleweasel
Date: October 20, 2009 at 13:14:53 Pacific
OS: Windows XP
CPU/Ram: Windows XP Office SP3
Product: Microsoft Outlook 2003 (full product)
Subcategory: General
Comment:

I am going out of my mind trying to figure out what happened between Friday and Sunday. Up until Sunday, I could connect Outlook with our email provider. I have worked non-stop with them and have entered all of the correct information into Outlook and it's still telling me that I can't connect with incoming or outgoing POP3. I can connect into the internet with absolutely no problems. I also having the same problem connecting with McAfee.

Does anybody know why and how to fix this problem?



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Response Number 1
Name: ace_omega
Date: October 20, 2009 at 14:04:59 Pacific
Reply:

It could be that they went to a secure authentication. Try going to Tools -> Acounts Settings -> Change -> More Settings -> Advanced and check on the "This server requires encrypted connection SSL". I had an ISP do this to me once.

Otherwise you have a firewall blocking SMTP and/or POP. Get a Laptop -> Turn off Windows Firewall and Symantec -> Try it on a regular wire if it fails then hook the laptop into your DMZ and try again. If it fails there then call your ISP.


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