Canon support will be able to solve this for you but I would imagine you have a user manual. I am not familiar with this printer but there should be a removable/drop-down flap at the back which will allow access to the rollers
Thanks Ewen for your reply. I was just fiddling around with the printer and I raised and lowered the out put flap a couple of times and with a click and a whirr the jammed paper came through. Thank you anyway. jean13
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