Hello everyone, My sister is unable to send mail through Outlook Express 6.0. She can receive just fine. She is on a Dell Laptop, Inspiron 2500 running WinXP. We have contacted the ISP provider which is Bellsouth and have yet to resolve the issue. They confirmed that all of the settings are correct within Outlook Express. There is no firewall installed. Not connected through a router. Ran Spybot, CWShredder and AVG. Nothing found that should cause the problem and fixed the few items found by Spybot. Tried to Repair Internet Explorer. Uninstalled and Reinstall Outlook Express. Deleted the Account in Outlook Express several times and reinstalled. Here is the log file from HiJackThis: Logfile of HijackThis v1.97.7 Scan saved at 6:45:32 PM, on 2/9/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\DIGStream\digstream.exe C:\Program Files\AWS\WeatherBug\Weather.exe C:\Program Files\Common Files\Real\Update_OB\realevent.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe C:\PROGRA~1\Grisoft\AVG6\avgserv.exe C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe C:\WINDOWS\System32\wuauclt.exe C:\Documents and Settings\Misty & Jeff Hain\Desktop\hijackthis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.bellsouth.net R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.freeze.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bellsouth.net R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: (no name) - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - (no file) O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe" O4 - HKLM\..\Run: [AVG_CC] C:\PROGRA~1\Grisoft\AVG6\avgcc32.exe /STARTUP O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1 O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: MoneySide (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM) O9 - Extra button: WeatherBug (HKCU) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O14 - IERESET.INF: START_PAGE_URL=http://www.bellsouth.net O16 - DPF: Yahoo! Klondike Solitaire - http://yog55.games.scd.yahoo.com/yog/y/ks11_x.cab O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt0_x.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?rand=20034722 O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/1219808933eea580c704/netzip/RdxIE601.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003080601/housecall.antivirus.com/housecall/xscan53.cab O16 - DPF: {9DBAFCCF-592F-FFFF-FFFF-00608CEC297C} - http://download.weatherbug.com/minibug/tricklers/AWS/minibuginstaller.cab?rand=20033713 O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805/v1503/www.contentwatch.com/audit/includes/ContentAuditControl.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab The problem is only with sending in Outlook Express. No other problems with connecting to the internet, opening programs, receiving e-mail, ect... Any ideas? Best Regards, Mesich Best Regards, Mesich

Hi Mesich Is it all mail accounts or just selected ones ? eg like Yahoo Still could be incorrect SMTP server addresses. Also, some Yahoo mail addresses require Server Authentication for outgoing mail server. I have quite a few Yahoo addresses, with different country codes, and some can go through with the Yahoo SMTP server adddress, some reuqire the ISP SMTP server address, and if connected to broadband/cable, all I need put for the SMTP addresss is mail ( with nothing else written after it ) Can you send using the ISP's webmail feature ? Regards Krystyna

Hi Krystyna, hello everyone, Thanks for the response. I hope all is well down under. She only uses the one email account. My dad has the laptop and setup one of his email accounts and it would not send either. I forgot to post the exact error message that she is receiving. The connection to the server has failed. Account: 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E We are going to work on it again in about an hour. Thanks again for your response. I have a couple of emails I will forward you regarding swappable drives. Yes, they are still coming in. :-) Best Regards, Mesich

Try turning secure settings OFF. J.

Hi Krystyna, Jeruvy, hello everyone, Thank you both for the replies. After trying many different things and spending over 2 1/2 hours on the phone with the ISP provider it was finally discoved. The ISP had blocked port 25. This was the first thing I asked them when talking to them on the phone. At each level of the technical support I asked the question, up to tier 3. Response was "no we never block port 25". Not sure what my sister or her husband did to have them block the port and they wouldn't tell me. She is calling them personally to find out the reason. I am going to set her up an email on one of my webhost. Thanks again for all the responses. Best Regards, Mesich

They blocked port 25? They didn't tell you this? I hope you 'forgot' to pay them. J.

Hi Krystyna, Jeruvy, hello everyone, As I stated in my original message, this is on my sisters computer and not mine. She is several hundred miles away from me. I hope you 'forgot' to pay them. I would have forgoten to pay them, along with other things that would have made them forget me. :-)) Best Regards, Mesich Best Regards, Mesich