cannot print from my pc

April 20, 2011 at 12:36:38
Specs: Windows XP
I have a new hp officejet 6500a printer that is connected but I can not print a copy from my dell microsoft windows XP. Please help.

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#1
April 20, 2011 at 12:42:51
Did you use the CD that came with the printer and follow the instructions?

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#2
April 20, 2011 at 23:27:45
Erma Lopes, as pointed out, the new printer must be detected by Windows and then selected as the printer to be used. The accompanying CD is supposed to do that, but sadly doesn't always work.
Try plugging in the new machine and rebooting. That should let Windows 'find' it. Then it may still be selected as the printer to be used. Sometimes you must manually select it as your 'default' printer.
HTH
Ed in Texas

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