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cannot get into Windows XP

May 15, 2010 at 19:57:12
Specs: cpu

I am having trouble accessing windows. I rebooted my computer after it froze, and it kept looping iwth the same error messages, with a black screen with white writing that read "We are sorry for the inconvenience...". It gives me 5 options (to run windows in safe mode, safe mode with....start windows normal). I tried them all, they all show windows symbol, cannot start windows, blue screen flashes quickly and it loops back.

I read other threads and found one that said to press F8 repeatedly and this will bring me to other options. I did this and was able to read the blue screen. The blue screen tells me to check for viruses, remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart.

Technical information:

*** STOP: 0x00000078 (0xF7AA5524, 0xc0000034, 0x00000000, 0x00000000)


Unfortunately, I don't know much about computers, so I don't even know where to enter the "CHKDSK/F" command to check for corruptions. I also have VERY IMPORTANT information on my computer that I need to get at.

If there is any suggestions anyone could provide, it would be greatly greatly greatly appreciated!!! Thank you!!!


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#1
May 15, 2010 at 20:57:06


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#2
May 16, 2010 at 05:44:53

Thanks for the suggestion! However, I went to this page, and it
says that that error message occurs after putting windows xp
system boot disk on a back up computer, which is not the
case. I never put anything on a back up computer, so I'm not
sure what to do!

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#3
May 16, 2010 at 11:30:10

you should contact Microsoft support center.
they can solve your problem.

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Related Solutions

#4
May 16, 2010 at 11:48:08

If you can get an XP install disc you might try a repair install thus not losing all your files & progs etc.
If you have XP home, you MUST use an XP home disc. Pro, same thing, you cannot mix & match, it won't work.
http://www.microsoft.com/windowsxp/...

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#5
May 17, 2010 at 00:17:43

echoing on "XPUser...."

A repair install may resolve it for you... But first might be useful (wise?) to safeguard your data - "just in case" something goes amiss when following the M$ repair installation instructions...

To do this get your self a linux cd/dvd and boot up with that, Then you can access the contents of your hard-drive and copy the files etc you don't want to lose - to opotical media (And if possible an external hard-drive too). Verify the copies are accessible on at least one other system.

Then set about the repair routine...

knoppix.com

and

ubuntu.com

both a free ISO to download and save to a hard-drive; burn that to a cd/dvd; boot faulty system with that cd/dvd and then copy data as above...

After-which attempt the repair installation?


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