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Cannot detect IDE drives

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Name: mpb218
Date: October 18, 2008 at 14:41:50 Pacific
OS: Windows XP
CPU/Ram: 1 Gig ram
Product: Dell desktop
Comment:

Everything was going fine until I bought a 500 Gig WD drive and tried to install it. I plugged it in (IDE) as a slave. Booted, primary IDE not detected (C (boot) drive is on primary). It DID detect the CD and new drive. So I troubleshoot, switch cables around, and not it detects NOTHING. No primary or secondary. I have many drives I have tried. Tried booting with my windows drive and my linux, no dice. I am starting to think motherboard, but the bios is fine. Any ideas anyone?



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Response Number 1
Name: Richard59
Date: October 18, 2008 at 15:00:12 Pacific
Reply:

If you switch drives as frequently as you indicate it is likely your IDE cables have been damaged. Try some new riboncables.

Goin' Fishin' (Some day)


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Response Number 2
Name: aegis
Date: October 18, 2008 at 15:10:18 Pacific
Reply:

I think you need to simplify your trouble shooting.
Hook up only one drive on a port and check to see if the bios detects it.
If it's ok, then make sure that drive is detected in each of the other ports that you have.
Then try each drive, one at a time.


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Response Number 3
Name: mpb218
Date: October 18, 2008 at 15:10:22 Pacific
Reply:

That was my initial thought (hope) so I got some fresh cables the other day, same thing. Thanks for the reply though.


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Response Number 4
Name: mpb218
Date: October 18, 2008 at 15:12:19 Pacific
Reply:

Aegis; I tried that also. One drive at a time, same error. That's why I am thinking it is the motherboard, it is common to them all. However, I have never dealt with a bad motherboard so I don't know the symptoms.


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Response Number 5
Name: aegis
Date: October 18, 2008 at 15:12:31 Pacific
Reply:

If you start having problems with more than one drive on a cable, check your Master/Slave plugging.


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Response Number 6
Name: mpb218
Date: October 18, 2008 at 15:16:05 Pacific
Reply:

I will double check them (the jumpers). Is this a true statement?; If the motherboard is bad I will not be able to access the BIOS/setup?

Because I can hit F12 and get to the boot options and select IDE diagnosis, that is how I am confirming it is not detecting any drives on the cable at all, whether it be one or all of them connected. It won't even see the cd drive.


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Response Number 7
Name: aegis
Date: October 18, 2008 at 15:24:34 Pacific
Reply:

If the motherboard is dead, you will not see any display.
It slipped my mind for a minute, but I think on OEM systems like Dell, part of the bios code is on the hard drive. So that's a problem. You can only access the bios when you have your Dell hard drive connected.

(edit) Correction, I should have said 'You 'might not' be able to access the bios with your Dell drive disconnected'.


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Response Number 8
Name: aegis
Date: October 18, 2008 at 15:29:06 Pacific
Reply:

I suggest connecting your Dell hard drive to the first IDE port and see if that works. All other drives disconnected.

If it's plugged as cable select, it should be on the end connector.


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Response Number 9
Name: mpb218
Date: October 18, 2008 at 16:07:41 Pacific
Reply:

aegis; just tried that, didn't work. Switched Primary to secondary, didn't work. Also tried booting with nothing at all connected, same exact results. Leaning towards motherboard in my opinion.


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Response Number 10
Name: aegis
Date: October 18, 2008 at 16:34:35 Pacific
Reply:

I find it hard to believe that it's a motherboard problem, mpb218. Is it possible that you bent some pins in both IDE ports?

I guess it's possible that your Dell hard drive has gone belly up. Like I said earlier, you might not be able to enter the bios setup routine if there isn't a functioning Dell hard drive connected.

I have no hands on experience with Dell systems. Maybe someone who has will pop in to help.


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Response Number 11
Name: mpb218
Date: October 18, 2008 at 16:45:25 Pacific
Reply:

I will get a flashlight in there and check out the pins. I appreciate your help alot, though.


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Response Number 12
Name: Mike Madd
Date: October 18, 2008 at 16:50:41 Pacific
Reply:

I just installed a Seagate 500 Gig HD in my computer and it did not see the new drive at all until After I Installed the Disk Wizard and Ran It.

Subsequently, it has worked fine.

It may be that your new HD needs to be formated or proprietary software run.

Also, most new drives want their jumpers at "Cable-Select." Check the instructions or the manufacturer's site.


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Response Number 13
Name: Richard59
Date: October 18, 2008 at 18:29:26 Pacific
Reply:

Mike, There's a big difference between Windows Explorer not seeing a drive, and BIOS not detecting a drive.

If the BIOS does not detect the drive there is nothing in windows that will make it do so.

Goin' Fishin' (Some day)


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Response Number 14
Name: Dumbob
Date: October 18, 2008 at 18:57:44 Pacific
Reply:

Reset the Bios to default values. You sound savvy enough to have NOT connected the HDD with the system Powered up. ?

Be sure to switch off the power to the Machine. PSU switch, surge suppressor or at wall plug.

There is nothing to learn from someone who already agrees with you.


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Response Number 15
Name: mpb218
Date: October 18, 2008 at 19:08:40 Pacific
Reply:

Dumbob; Noooo I always remove power and wait a minute or 2 before messing with anything. I am stumped on this one. Thing is I don't know what indications a bad motherboard would give. I suppose a connection could be broke (solder joint?) with something in common with both primary and secondary IDE ports. What I would now like to try is to plug a SATA drive in (I have the ports), but I don't have one unfortunately. That could help with the troubleshooting.


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Response Number 16
Name: aegis
Date: October 18, 2008 at 19:13:05 Pacific
Reply:

"Because I can hit F12 and get to the boot options and select IDE diagnosis, that is how I am confirming it is not detecting any drives on the cable at all, whether it be one or all of them connected. It won't even see the cd drive."

It sounds like he is not even using the 'normal' bios that we are used to. I have no idea what this "IDE Diagnosis" is. Maybe some special Dell thing.


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Response Number 17
Name: mpb218
Date: October 18, 2008 at 20:06:32 Pacific
Reply:

I am assuming when you say "normal" bios you're referring to the setup? If so, I have no problem getting into that one either.


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Response Number 18
Name: aegis
Date: October 18, 2008 at 20:40:14 Pacific
Reply:

Oh, well I suggest that you use that to check to see if the drives are being seen. That 'IDE diagnosis' thing (whatever it is) might be lying to you. If the bios setup program doesn't see the drive, you can trust it.

(edit) Past my bedtime, I hope someone will pick up the challenge.


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Response Number 19
Name: lurkswithin
Date: October 18, 2008 at 22:36:21 Pacific
Reply:

Open the BIOS (set up)
Look for the harddrive capabilities area and check that the EIDE controller is even set to enabled.

Since you have SATA/RAID capabilities then it is possible that the SATA controller is reset to boot to and the IEDE controller is disabled. If this is true then your EIDE drives will not show up at all including the optics drive.

It is the disadvantaged who habitually elect Democrats on the belief of personal change---
yet they remain disadvantaged.


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Response Number 20
Name: jam
Date: October 19, 2008 at 07:43:51 Pacific
Reply:

If you have 3 devices (2 HDDs & an optical drive), this is the ideal configuration:

primary master = HDD w/OS
primary slave = none
2ndary master = optical drive
2ndary slave = 2nd HDD

If cabling is a problem, you can reverse the 2ndary setup:

2ndary master = 2nd HDD
2ndary slave = optical drive

Double check the jumpers on the drives. WDC HDDs have several jumper settings possibilities...they should be printed on the label. Also, some Dell systems (for whatever reason) prefer to the jumpers set to "cable select". But obviously if you have the BIOS settings wrong, nothing you do to the drives will get them properly detected.

"If my answers frighten you then you should cease asking scary questions" - Jules Winnfield (Samuel L. Jackson) in Pulp Fiction


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Response Number 21
Name: mpb218
Date: October 19, 2008 at 17:40:16 Pacific
Reply:

In the setup I set them as "unknown device" because that's the only selection possible. Turns out my friend has a motherboard laying around that he will give me. Assuming that it is compatible I am going to throw that guy in and see if anything changes. I'll be sure to let you all know how it turns out.


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