|OtheHill: Yes there are Norton files on my computer. I cannot remove them from the computer using the Norton Removal Tool. Nor can I get help from the Norton techs since I cannot connect to the internet with that computer. I think I can delete the files manually but I am not willing to try to delete the registry entries on my own since I am not sure which entries apply to Norton.|
Clive Pearce: I tried the link you suggested and I am fairly sure the program mentioned (scannow sfc) at that site is the program I alluded to in my initial query that I didn't know the name of. It had the exact same srcreen, " WIndows File Protection", that the norton tech used. I will try Google, Backup, Use Anti Virus software. But will that help since I can't do that on the affected machine?