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Cannot connect to Internet

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Name: jkt
Date: October 10, 2007 at 09:04:01 Pacific
OS: Win XP SP2
CPU/Ram: 2.66GHZ/1GB PC2100
Product: Dimension 4600
Comment:

Hello,

Long time lurker... finally have a problem I can't solve through Google.

I have my PC wired behind a Linksys WRT54G wireless router. This morning I could not access the Internet via Firefox or IE7. My laptop could access the Internet via wireless connection and wired connection. I ran the network diagnostic and received the following output:

Last diagnostic run time: 10/10/07 10:55:26 DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): no
warn Unrecognized WinSock NSP: NWLink IPX/SPX/NetBIOS Compatible Transport Protocol
No DNS servers

DNS failure

info Query [www.microsoft.com] against DNS Server 192.168.1.2, (Type = 0x1, Options = 0x10e8) returns 0x5b4
action Automated repair: Renew IP address
action Releasing the current IP address...
error Error releasing the current IP address: The system cannot find the file specified.
info Query [www.microsoft.com] against DNS Server 192.168.1.2, (Type = 0x1, Options = 0x10e8) returns 0x5b4
info Redirecting user to support call


Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.2
info This computer has the following IP address(es): 192.168.1.22
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Automated repair: Reset network connection
action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
error Unexpected error from iphlpapi: The pipe is being closed.
info This computer has the following default gateway entry(ies): 192.168.1.2
info This computer has the following IP address(es): 192.168.1.22
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
action Manual repair: Reboot modem
info This computer has the following default gateway entry(ies): 192.168.1.2
info This computer has the following IP address(es): 192.168.1.22
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue
info Waiting some time for the modem/router to stabilize
warn Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue


IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed


IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.22


Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR


WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.


Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected


HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.


It appears I am having DNS problems. I went into Network Connections and changed from a static IP/ DNS server to a dynamic one and I can now access the Internet. My problem is that I would rather have the static IP/DNS address. Any idea what my problem may be? Let me know if you need any more information. Thanks



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Response Number 1
Name: shuck13000
Date: October 10, 2007 at 09:49:54 Pacific
Reply:

is the ip address of the Linksys WRT54G wireless router 192.168.1.2?


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Response Number 2
Name: jkt
Date: October 10, 2007 at 10:02:08 Pacific
Reply:

Yes. The original problem occured when the ip address for the router was 192.168.1.1. I read that sometimes a change from that original number may fix the problem but it didn't.


0

Response Number 3
Name: shuck13000
Date: October 11, 2007 at 02:43:33 Pacific
Reply:

Is the DNS Client service running on the PC?


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Response Number 4
Name: trvlr
Date: October 11, 2007 at 12:48:11 Pacific
Reply:

I'm a little confused here as to what you have, could do - and can do now...

How many PC/laptops involved; what can connect to the www; what can see/connect to other PC/laptops?



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