|1. I have not used the diagnostic tool at the web site linke which you included in your message. I will look into that.|
2. Since there are similar, but somewhat different problems which have occurred on my friend's Compaq and my Dell, To keep them separate, my friend's XP disk for his Compaq is the "Home" version and mine, for my Dell, is the "Professional" version. For his Compaq, it did not accept his key code when attempting to activate it over the internet and, when attempting to activate it using the "telephone" method and going through the question/answer and entry of the long "activation code" process, it ultimately returned with a message that, something to the effect, "our records do not show that this is a valid Microsoft product" and recommended that it be returned to the retailer where it was purchased. It also had a link to the Microsoft web site, supposedly for help (sic), where it steered you to a page to purchase Windows 7. The problem on my Dell is when attempting to download the "Windows Updates". When bringing up the "update" windows, it first runs their validation software where you get the "twirling arrow" in the center of the page, presumably interrogating the user's computer. Unless interrupted by the user, this "validation" process never stops and the available updates are never presented and therefore cannot be selected and downloaded.
When Microsoft released "Vista", there was a "ton" of surplus OEM copies of Windows XP which came on ebay for sale, all unused and in sealed guaranteed to be fully licensed with the key code. This was back when the computer manufacturers provided the Windows installation disk(s) with the sale of their computers and, after Vista's release, they were dumping them on the resale market. When Vista "flopped", there were a lot of Vista users, such as my friend, who purchased an XP installation disk and went back to XP on their computers. It's likely that, among all that were for sale on ebay, some of them were counterfeit. Since both XP disks that we're talking about had been successfully installed/reinstalled several times before, I felt fairly confident that they were legal copies.
message edited by ridgeland