|Ok, so the desktop screen doesn't fully load. |
I've had much experience with installing several versions of Roxio EMC software for a friend. It's got to be buggiest software I have ever encountered - it conflicts with lots of other programs.
There was one time where a window popped up asking for permisision to install Roxio updates. I answered NO, but then it did that anyway, the updates didn't install properly, and the Roxio software wouldn't work properly after that . I tried un-unistalling it and it wouldn't un-install. I found info on the Roxio site about how to remove Roxio related entries in the Registry, etc, - that de-activated it, but the Roxio software without the updates would not install. I looked in the Regisry and there were still at least a hundred Roxio related entries.
I tried all sorts of ways to un-install the Roxio software except manually deleting all Roxio related entries in the Registry (which is probably impossible) , to no avail.
There was no System Restore previous restore point I could succssfully load because of changes that had been made in Windows since it was first installed. I found no solution other than installing Windows from scratch. I ended up installing Nero software instead.
My advice is to un-install the Roxio soiftware, if you can.
If it won't un-install, I could try finding that info I found on the Roxio web site about how to remove the Registry entries for it to de-activate it.
I don't know if you can un-install it in Safe mode.
Try loading Windows into Safe mode or Safe mode with networking (mode) .
Press F8 repeatedly while booting, don't hold down the key, and when the Windows "Advanced...." menu appears, choose Safe mode or Safe mode with networking - the latter is necessary if you want to access the internet.
Some bioses have their own use for pressing F8 while bootiing - e.g. you may see a menu where you can choose which device to boot the computer from If you see something like that, READ the screen to see which key exits that screen, e.g. Esc. Press that key, then immediately repeatedly press F8
If that gets you to a desktop screen that works, un-install the Roxio software if you can, then try booting the computer normally if you were able to un-install it.
Note that it's IMPORTANT that you do the following when you install Roxio software...
DO NOT install it if you have any other third party burning software installed. Un-install the other burning program(s) BEFORE you install the Roxio software.
NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).
If you manage to un-install the Roxio software, and if that gets your system working properly again, if you insist on trying to install it again, you're less likely to have problems installing it if you don't install the whole suite of programs. Install only what you want to actually use. Choose the Custom installation option or similar and de-select what you don't need to install.