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Can ping websites but cannot browse
Name: DrReaper Date: May 30, 2008 at 18:54:27 Pacific OS: XP Professional CPU/Ram: Intel 512MB Product: Dell
Comment:
Just did a spyware cleanup on a computer and I fixed everything. Now the computer won't connect to the internet. If I open a command line I can ping any website I try using the name or IP address. If I try to update antivirus or open a webpage I get an error. I can ping but no software can access the internet. I have tried winsock repair and ip repair. The owner has old software and doesn't want to loose it. I am going to go crazy... please help me.
Name: guapo Date: May 30, 2008 at 20:04:00 Pacific
Reply:
Firewall settings may have been changed. Disable it for testing or look at the exceptions list.
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Response Number 2
Name: DrReaper Date: May 30, 2008 at 21:21:53 Pacific
Reply:
I tried turning off the windows firewall and disabling avast. No luck there.
I have also reinstalled windows over windows without erasing the old data. That didn't help.
I ran hijack this and removed the bad stuff. no help.
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Response Number 3
Name: DrReaper Date: May 30, 2008 at 21:47:55 Pacific
Reply:
I just found a problem it cannot ping itself.
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Response Number 4
Name: jefro Date: May 30, 2008 at 22:17:08 Pacific
Reply:
nslookup is the way to check dns.
Check network settings for dns entry.
Check hosts file.
"Best Practices", Event viewer, host file, perfmon, are in my top 10
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Response Number 5
Name: DrReaper Date: May 30, 2008 at 22:19:13 Pacific
Reply:
fixed it!!! I ran the symantec removal tool and it started working. I think it had symantec installed on it but it didn't show in the add remove programs. I must have been blocking even though it was not running.
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Response Number 6
Name: RTAdams89 Date: May 31, 2008 at 00:03:19 Pacific
Reply:
I can't count the number of items Symantec/Norton products have mysteriously blocked things. I've even see case where Symantec/Norton reports it is "off" yet it still blocks POP3 connections, http connections, or everything.
-Ryan Adams http://RyanTAdams.com
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Response Number 7
Name: guapo Date: May 31, 2008 at 06:24:21 Pacific
Reply:
I happened to have counted all the times Symantec/Norton has caused similar problems. It's 377689273687647 times and that's just in the last 5 years.
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