Burning CD's PC Crash

Scholar pc / Sch240060256
May 7, 2009 at 05:41:24
Specs: Windows XP home, intel P4 2.4Ghz / 512mb DDr 333mhz
This one is a friends problem. I told them how good this forum is and now it is my problem to sort out!

I quote:
"the problem is, whenever I insert blank discs to either paste onto or burn onto. When ever I insert one in either of the compartments, the pc completely cuts out, seems to restart. I then get a message that says
"the system has recovered from a serious error, checking for status of this problem".

Then another message - "the problem was caused by a smart link modem driver". Update windows xp service pack 2, and then update the driver manually.

I have updated sp2 as instructed, but cannot update the driver as whenever I follow its instructions my pc then says we strongly recommend you STOP this update NOW as it can harm your pc. And so I stop it."

Any ideas? I did find one thread about a faulty power supply may trigger it but would you get the Modem error message from that??
Over to you wonderful IT Guru's!


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#1
May 7, 2009 at 05:52:03
Posting some specs on the affected PC would certainly help.

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#2
May 7, 2009 at 14:28:01
They are show above the post below my name!

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#3
May 7, 2009 at 15:21:23
I thought those were your specs. What kind of modem is the message referring to? Broadband or dial up? How is the modem connected to the PC? I found the following by Googling.

http://www.modemsite.com/56K/smartl...

If the modem is a dial up and there are no drivers available then I would toss it and buy another one.

That said, unless the modem is using some odd resources, it shouldn't have an affect on an optical drive.

What may be a problem is motherboard chip set drivers. I never heard of "Scholar pc / Sch240060256" so I can't send you to a site to download drivers. What I can suggest is you download and use SIW.exe to determine some specs on the motherboard so you can find drivers.

If the optical drives are IDE ATA/ATAPI interface then go to Device Manager> IDE ATA/ATAPI controllers> primary IDE channel> properties> advance settings. The controller should be running in a DMA mode. If it isn't then most likely the chip set drivers need to be installed. Repeat for the Secondary channel.

http://www.gtopala.com/siw-download...


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