BSOD STOP error screen when logging in XP

January 8, 2010 at 05:14:47
Specs: windows xp home sp2
On startup, when I get to the welcome screen and click on my account the screen goes to a stop error.(blue screen, "Windows was shut down to prevent damage to the computer etc..") I restarted the computer a few times and it always came back. I haven't installed any new hardware or software recently and the computer has never been connected to the internet. I have two external hard drives to backup photos. Any solutions before I call the GeekSquad? Keep it simple, I'm not a computer guru. Thanks

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January 8, 2010 at 05:26:49
Could help us to help you, if STOP code, eg:
0x000000C6 or maybe 0x00000050

Then we can look it up here ---
Find a list of STOP MESSAGES(Blue Screen Of Death) here:

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January 8, 2010 at 06:18:51
I also have a Dell XPS400 and when it was rather new only about 6 months old I also had a stop error . At first I was being told it was my hard drive failing and I needed to replace it, a 250 GB Samsung 7200rpm ! However in the end I ended up re-installing Windows with the disk provided by Dell. You should have recieved about a dozen CD's to re-install Windows and all the software and drivers that came with the system . I would have had the option to a more simple operation ,Dell computers come with a hidden partition that will restore your computer to the way it was when you recieved it from them ,however you will lose any updates and documents you added since ,pictures video etc. I was unable to perform the factory restore because it ask for the adminstrator password I put in when I first recieved my system . I had lost the password and there fore Dell told me the only thing I could do was to reformat the H.D and re-install Windows XP Pro SP2 MCE 2005, I had the Dell OEM CD for the O/S and my Utilities ans Drivers CD plus al the software the system came with. Ever since performing the re-install I have not had any problems with the HD or another stop error . Contact Dell for instructions to use the hidden Dell partition you simply press one of the F# at the top of your keyboard upon boot up . Iam sorry I cant remember which key it is !
Good Luck Nick

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