BSOD installing HP Deskjet 1055 All-in-One Printer

June 15, 2013 at 17:08:06
Specs: Windows XP
I had the Hp 1055 installed on another computer. because I have had to move into/with my son (broken hip) I am trying to install it on this computer.
When I even so much as plug it into power, I get blue screen error saying "If this is first time you hqve seen this, shut off computer. It then proceeds to "dump memory" I immediately turn off computer to stop any damage. Obviously it hasn't installed.
My dosk is buried deep in storage so I went online for driver but I never get that far
My OS is XP pro 1-G harddrive- 1 G memory
My son plugged the printer in, inserted Usb and turned on power

I would greatly appreciate any help. I,m afraid I'll lose this whole unit


See More: BSOD installing HP Deskjet 1055 All-in-One Printer

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#1
June 15, 2013 at 17:36:06
Generally when installing printers you have to install the software first and only plug the printer in when prompted.

Goin' Fishin' (Some day)


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#2
June 15, 2013 at 18:55:06
I realize that is true but I'll blame it on my son- BUT WHAT DO i DO NOW.
When I plug it in I get the problem
Should I let it continue the :dump? What will happen if I do?

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#3
June 15, 2013 at 21:27:55
The memory dump isn't going to hurt anything. Go ahead and let it do its thing.

Then download the drivers and read installation instructions. As Richard says you probably need to install them first.

Afterwards if you get the BSOD again try another USB port.


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Related Solutions

#4
June 17, 2013 at 19:49:19
Nothing works so far.
the blue screen message is
KERNEL-DATA-INPAGE ERROR
The only thing I can think of is that another Hp printer shows in the printers and faxes
I tried to remove it using add and remove but it doesn't show up.there Nor in All Programs "run" . I,ve forgotten. Thought I might try that
Appreciate any help you can give

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#5
June 17, 2013 at 22:24:49
If there's a printer showing there that is no longer connected or being used, just right click on it and choose 'delete'. That should get rid of it.

It doesn't seem like that should interfere with the installation of another printer but go ahead and delete it and see what happens.

You say 'nothing works so far'. How far did you get? Did you download and install the correct drivers, following the directions on the download page? Did the installation go OK or were there some problems?

What was the driver file name you downloaded? That way we can check and make sure it was the correct one.


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#6
June 18, 2013 at 16:12:05
Just wondered, are you running XP with SP3?

Always pop back and let us know the outcome - thanks


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#7
June 18, 2013 at 18:36:51
Yes.I'm using Xp 3
I'm advised on using correct drivers but I never get so far as that.

When my son plugged in the printer, he didn't realize that it was not installed on this computer. so he plugged it into power and and the USB cable.
It never registered "new hardware found". I'm wondering if that somehow messed with the registry?
I cannot even attempt to print
When I go to printers and faxes and click, I get the error message and blue screen and windows shuts down

I never get to the point of installing drivers

The driver I downloaded is Basic Hp drivers DJ1050-1410-basic/86-1313
Thanks for taking a look at my problem


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#8
June 18, 2013 at 20:50:01
I'm not sure why the 'new hardware found' didn't come up but I doubt it's a registry issue.

For some reason the instructions for IE users is to run the file rather than save it and then run it. Firefox users are told to save and then run the file. So I'm not sure if you ran the file from the HP location or downloaded it and then ran it. But even if you're using IE I'd go ahead and download and save the file.

You don't need to open 'printers and faxes' to do the install. Just START--RUN--BROWSE to the file's download location. Then OK. Or locate it by opening 'my computer' and navigate to the file's location that way and double click on it.

The instructions on HP's site say to then follow the 'on-screen instructions'. They'll probably say to make sure the printer is not connected when installing the drivers.

You don't say for sure but I get the impression that's not what you did.

If you have problems installing the drivers with the printer not connected then there's something else going on that's causing additional problems.


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#9
June 18, 2013 at 22:04:17
The last part of your reply is correct.
When I go to Add hardware everythig immedialely shuts down.and I get blue screen
saying " a process or thread crucial to system operation has unexpectably exited or terminated.
I did chck disk- No problems
I can't install the drivers on a printer that doesn't exist on the computer can I?
The printer is not only not connected, the Usb cable is not plugged in
.

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#10
June 19, 2013 at 00:10:34
With some drivers and certainly most if not all HP printer drivers, they're installed without the printer being connected. The drivers are designed that way so you don't get the 'hardware not found' error. If for some reason I'm wrong about this particular set of drivers then they just won't install and no harm done.

I am concerned the error messages you're getting are cause by something else but go ahead and see if you can get the printer drivers installed.


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#11
June 19, 2013 at 08:04:34
I'm totally lost. Where do I try to install the drivers? There is no printer to install them on. What do I do?
Please forgive my apparent ignorance

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#12
June 19, 2013 at 13:03:01
Just run the file. That's all you have to do. Forget about there not being a printer attached. As I mentioned above, go to START--RUN--BROWSE to the downloaded file's location. Once the file's name shows in the run box just click OK. Or locate it after opening your hard drive in 'my computer' and when you find it, double click on it to run it.

The installation process puts the files where they're needed so when you do connect the printer everything is already there.


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#13
June 19, 2013 at 14:32:28
I did as advised. The files were extracted. But shortly after installation began the blue screen popped up again and windows shut down

On the blue screen while it is dumping memory, I read
"If problem persists disable or remove newly installed hardware or software. Disable BIOS memory options such as caching or shadowing
If need to do in Safe mode use advanced startup options"

I've always been afraid to do anything in BIOS. Was warned as an early used the irrepable damage could be done

Please advise as to next step and please accept my sincere thanks and appreciation for hanging in here with me. I hope this can be solved

I don't know or remember how to enter BIOS as I've only done it maybe 2 times in 14 years, and then under close supervision


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#14
June 19, 2013 at 14:51:15
I'm just curious.

Go to Device Manager > View. Double click on "Interrupt Request (IRQ)".

See if there is a printer listed, if so is it on (ISA) 7.

If no printer is listed but something else is showing on (ISA 7), then let us
know what it is.

Always pop back and let us know the outcome - thanks


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#15
June 19, 2013 at 18:19:42
Yeah, any oddities showing up in device manager?

Warnings about messing with the bios usually are about upgrading it. Sometimes problems occur during an upgrade and render the computer useless. But entering bios setup to check things or make changes is rarely harmful. I doubt the problem is in the bios setting but at most you can select one of the default options. But you can probably hold off on any bios changes for now.

Entering bios setup on an HP is going to be F1 or F2, maybe ESC, but whichever key it is should show on the logo/posting screen. You can press the PAUSE key if things flash by too fast.

Is this a desktop? You mention having had it for 14 years. Have you ever changed the cmos battery? Does the computer show the correct date? If it's way off the cmos battery is probably the reason. Occasionally that will cause software problems.

Did the BSOD's start when your son tried to connect the printer or were you previously having those problems? If they just started you might try a system restore back to just before all that happened.


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#16
June 19, 2013 at 19:35:19
No printers are listed in device manager
I don't know whqt ISA 7 is or where to look for it

One of the first things I tried was a system restore
This computer has had a printer attached before. I don't remember when I started using the printer with my other computer
I bought both from a school about 5 years ago so don't know how old they are, I have installed larger HD and added memory

Yes the clock is correct

I have hijack this. Would it be beneficial for you to look at the log. If so i will download it


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#17
June 19, 2013 at 20:13:47
Yeah go ahead and run hijackthis and copy and paste its log to your next posting. You can also download and run malwarebytes:

http://www.filehippo.com/download_m...

and have it fix any problems it finds.

I'm running out of suggestions so hopefully one of those will find something.


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#18
June 19, 2013 at 20:29:21
I did malware bytes.
Now when I try to copy higjack this I get no internat connection avalable.
Becoming discouraged. If the brilliant minds here can't figure this out, i don't know where to go.
I may have to accept my fate but there must be a reason if not a solution

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#19
June 19, 2013 at 20:45:59
Are you on the messed up computer now or a different one? You don't need the messed up computer to be online to run hijackthis. If you're on a different computer and need to download hijackthis.exe in order to run it you can do it on the computer you're on now and then copy the file to a floppy disk or burn to a cd and use it on the other computer. You can copy the log file it creates to a floppy or cd from the messed up computer and copy and paste it on your next posting here.

(That sounds more complicated than it actually is. I just ate a bunce of brownies and am a bit woozy. I can't do the flour and sugar stuff like I used to.)


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#20
June 20, 2013 at 08:13:18
Re #14

What I meant is this:
http://www.helpwithpcs.com/upgradin...

It might not prove anything but it is worth a look.

Always pop back and let us know the outcome - thanks


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#21
June 20, 2013 at 17:06:38
And if you can get the hijackthis log posted that might help too.

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#22
June 20, 2013 at 17:27:00
I didn't see anywhere to download anything

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#23
June 20, 2013 at 17:32:19
"I didn't see anywhere to download anything"

Lost your drift - do you mean downloading HJT or pasting the long onto here, or something else?

Always pop back and let us know the outcome - thanks


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#24
June 20, 2013 at 17:48:47
I download HJT but when I try to use the analyze this it says go to source forge support. which I did but I can't figure out to copy the log or send it.
I'm sure your are as tired as I am of this and about to give up
Seems i can't do anything right

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#25
June 20, 2013 at 20:04:54
Don't use their 'analyzer'. When you run it, it'll show a log file. Copy and paste that log file to your next posting.

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#26
June 20, 2013 at 21:01:54
I did a tweaking .com which found a bunch of errors that need the xp disk to fix.
It's buried deep in storage. So unless you find a fix somewhere in the HKT log I'm going to give up on it.
My son dug out the other computer which is he is setting up so they can talk to each other.(there's a word for it that I can't remember) so I'll be OK
I really, really thank you guys for all the effort.
Here's the log
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:54:44 PM, on 6/20/2013
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)


Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Yahoo!\Companion\att\ToolbarSvr.exe
C:\Program Files\Yahoo!\Companion\Installs\cpn0\ytbb.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\student\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.foxnews.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?Lin...
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?Lin...
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?Lin...
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - (no file)
O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.8313.1002\swg.dll
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - (no file)
O2 - BHO: (no name) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - (no file)
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: att.net Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [SpeetItUpFree] "C:\Program Files\Speeditup Free\speeditupfree.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O4 - Startup: MyPC Backup.lnk = C:\Program Files\MyPC Backup\MyPC Backup.exe
O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'c:\program files\bonjour\mdnsnsp.dll' missing
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} - http://www.creative.com/su/ocx/1503...
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microso...
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - http://h20270.www2.hp.com/ediags/gm...
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - http://download.eset.com/special/eo...
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/g...
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - http://www.creative.com/su/ocx/1503...
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Bonjour Service - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Unknown owner - C:\Program Files\iPod\bin\iPodService.exe (file missing)
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe (file missing)
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: PsExec (PSEXESVC) - Sysinternals - C:\WINDOWS\PSEXESVC.EXE
O23 - Service: VideoAcceleratorService - SpeedBit Ltd. - C:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exe
O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown owner - C:\Program Files\Windows Media Player\WMPNetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 9255 bytes


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#27
June 20, 2013 at 22:29:49
I went ahead and ran it through the analyzer. I didn't see anything there that was obviously bad but HJT mentioned several things. It doesn't like toolbars and recommends you remove them. Are you using Yahoo? If not I'd go ahead and remove anything yahoo-related. If you want to remove any of that do as much as is possible from 'add or remove programs' in control panel rather than checking the box and letting HJT do it. You can uninstall all the HP stuff too. It may be leftover from a previous printer. If you ever get the 1055 installed, you can reinstall whatever you need.

There are several entries that say say 'no file'. You can use HJT to remove those except for:

"O10 - Broken Internet access because of LSP provider c:\program files\bonjour\mdnsnsp.dll missing"

Maybe you should keep that one for now.

You've got some backup software running on startup. You can probably disable that by running MSCONFIG and unchecking that entry.

Before doing anything you may want to wait and see If Derek has any advice


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#28
June 21, 2013 at 09:03:56
I've tried to remove the Hp's. Can't do it. I've tried several methods
I know I have way too many things running at startup that I would like to get rid of but don't know which ones I MUST have

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#29
June 21, 2013 at 09:36:36
Addon toolbars are unnecessary and can cause issues (although unlikely to affect your printer problem). Just the same it would be as well to remove them. I've found the quickest and easiest way to do it is to download and run this very small program:
http://www.bleepingcomputer.com/dow...

You don't have to install the program, just Save the files somewhere then double click it. Hit the Scan button and when it has finished hit the Delete button. I will remove all addon toolbars and their remnants - it has never let me down.

You might then care to run HJT again and post the new log so that we can recheck.

Always pop back and let us know the outcome - thanks


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#30
June 21, 2013 at 11:16:26
Yahoo is my email. Don't I need it?
I like google and would want it
And I llike the Att bar
Can these be saved using the program you reccommend? Or would i need to re-download them?
The only toolbars that appear on my screen are those three. Are there others not showing?
How do I clean up my startups?

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#31
June 21, 2013 at 13:35:49
Best thing to do then is just run the ADWCleaner "Scan" (it won't change anything),
then copy the log onto here and we'll see if anything undesirable is found. Yes, if you
use the Delete button it will remove them all, but let's see what it wants to delete for now.

Always pop back and let us know the outcome - thanks


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#32
June 21, 2013 at 14:29:55
Most of the startup items will show when you run MSCONFIG and click the 'startup' tab. You can always temporarily disable something (or everything) there to see if it has any affect. Sometimes it will re-enable itself there if you run it on your own or if some other program or the registry calls it.

If you have problems removing the HP stuff you can try it from safe mode. There's also something called Revo Uninstaller you can download. I've never tried it but have heard it recommended.


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#33
June 21, 2013 at 14:31:51
this is what I found
# AdwCleaner v2.303 - Logfile created 06/21/2013 at 14:29:07
# Updated 08/06/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : student - LOU
# Boot Mode : Normal
# Running from : C:\Documents and Settings\student\Local Settings\Temporary Internet Files\Content.IE5\7CQKU910\AdwCleaner[1].exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

File Found : C:\Documents and Settings\All Users\Desktop\PC Optimizer Pro.lnk
File Found : C:\WINDOWS\tasks\PC Optimizer Pro Updates.job
Folder Found : C:\Documents and Settings\All Users\Application Data\APN
Folder Found : C:\Documents and Settings\All Users\Application Data\ParetoLogic
Folder Found : C:\Documents and Settings\All Users\Application Data\PC Optimizer Pro
Folder Found : C:\Documents and Settings\All Users\Application Data\Speedbit
Folder Found : C:\Documents and Settings\All Users\Application Data\SpeedMaxPc
Folder Found : C:\Documents and Settings\All Users\Start Menu\Programs\PC Optimizer Pro
Folder Found : C:\Documents and Settings\All Users\Start Menu\Programs\Wondershare
Folder Found : C:\Documents and Settings\student\Application Data\DriverCure
Folder Found : C:\Documents and Settings\student\Application Data\Mozilla\Firefox\Profiles\24zc3dbo.default\extensions\crossriderapp3491@crossrider(2).com
Folder Found : C:\Documents and Settings\student\Application Data\ParetoLogic
Folder Found : C:\Documents and Settings\student\Application Data\SpeedMaxPc
Folder Found : C:\Documents and Settings\student\Local Settings\Application Data\PackageAware
Folder Found : C:\Documents and Settings\student\Local Settings\Application Data\Speedbit
Folder Found : C:\Documents and Settings\student\Local Settings\Application Data\Vid-Saver
Folder Found : C:\Documents and Settings\student\Local Settings\Application Data\visualbeeexe
Folder Found : C:\Documents and Settings\student\Local Settings\Application Data\Wondershare
Folder Found : C:\Documents and Settings\student\My Documents\Wondershare
Folder Found : C:\Documents and Settings\student\Start Menu\Programs\ParetoLogic
Folder Found : C:\Program Files\Common Files\AVG Secure Search
Folder Found : C:\Program Files\Common Files\Speedbit
Folder Found : C:\Program Files\Common Files\Wondershare
Folder Found : C:\Program Files\ParetoLogic
Folder Found : C:\Program Files\PC Optimizer Pro
Folder Found : C:\Program Files\Vid-Saver
Folder Found : C:\Program Files\Wondershare
Folder Found : C:\WINDOWS\Installer\{1577A05B-EE62-4BBC-9DB7-FE748FA44EC2}

***** [Registry] *****

Key Found : HKCU\Software\Imesh
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKCU\Software\SpeedBit
Key Found : HKCU\Software\SpeedMaxPC
Key Found : HKCU\Software\Vid-Saver
Key Found : HKCU\Software\YahooPartnerToolbar
Key Found : HKLM\SOFTWARE\Classes\AppID\{C3110516-8EFC-49D6-8B72-69354F332062}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\SOFTWARE\Classes\Interface\{3F607E46-0D3C-4442-B1DE-DE7FA4768F5C}
Key Found : HKLM\SOFTWARE\Classes\Interface\{FE0273D1-99DF-4AC0-87D5-1371C6271785}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{93E3D79C-0786-48FF-9329-93BC9F6DC2B3}
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\pgmfkblbflahhponhjmkcnpjinenhlnc
Key Found : HKLM\Software\InstallIQ
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Found : HKLM\Software\SpeedBit
Key Found : HKLM\Software\SpeedMaxPC
Key Found : HKU\S-1-5-21-414633253-2918307282-3606858363-1005\Software\Microsoft\Internet Explorer\SearchScopes\{70D46D94-BF1E-45ED-B567-48701376298E}
Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Mozilla Firefox v [Unable to get version]

File : C:\Documents and Settings\student\Application Data\Mozilla\Firefox\Profiles\24zc3dbo.default\prefs.js

Found : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Found : user_pref("browser.search.selectedEngine", "AVG Secure Search");

-\\ Google Chrome v24.0.1312.57

File : C:\Documents and Settings\student\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

Found [l.1] : search_url ={"backup":{"homepage":true,"homepage_is_newtabpage":false,"session":{"restore_on_startup":4,"urls_to_restore_on_startup":["hxxp://mysearch.avg.com/?cid={266C4377-9481-46BB-8F52-B8DD5B9E61A8}&mid=d83512f4cb9f47d39a86d15faafd0ee2-57dd401aec3d9aa7c5fdbf345a14abab0642fd74&lang=en&ds=re011&pr=sa&d=2013-06-14 23:27:44&v=15.2.0.5&pid=safeguard&sg=0&sap=hp"]}},"browser":{"check_default_browser":false,"last_known_google_url":"hxxp://www.google.com/","last_prompted_google_url":"hxxp://www.google.com/","window_placement":{"bottom":728,"left":10,"maximized":false,"right":1014,"top":10,"work_area_bottom":738,"work_area_left":0,"work_area_right":1024,"work_area_top":0}},"countryid_at_install":21843,"default_apps_install_state":2,"default_search_provider":{"id":"3","name":"Web Search","{google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}","suggest_url":"{google:baseSuggestURL}search?client=chrome&hl={language}&q={searchTerms}"},"distribution":{"create_all_shortcuts":true,"do_not_launch_chrome":true,"import_history":false,"import_search_engine":false,"make_chrome_default":false,"show_welcome_page":true,"skip_first_run_ui":true,"system_level":true,"verbose_logging":false},"dns_prefetching":{"host_referral_list":[2,["hxxp://ac3.msn.com/",["hxxp://images.adsyndication.msn.com/",2.27338020]],["hxxp://shell.windows.com/",["hxxp://ac3.msn.com/",2.60370040,"hxxp://adsyndication.msn.com/",2.27338020,"hxxp://shell.windows.com/",2.93402060]],["hxxp://tools.google.com/",["hxxp://fonts.googleapis.com/",2.457556104889546,"hxxp://themes.googleusercontent.com/",2.457556104889546,"hxxp://tools.google.com/",3.704674128266330,"hxxp://www.google-analytics.com/",2.145776599045350,"hxxp://www.google.com/",3.081115116577939]],["hxxp://www.avast.com/",["hxxp://maps.google.com/",0.9080893693862427,"hxxp://maps.googleapis.com/",0.9080893693862427,"hxxp://maps.gstatic.com/",0.9080893693862427,"hxxp://static.avast.com/",2.898984760735317,"hxxp://www.avast.com/",1.040033978613304,"hxxp://www.google-analytics.com/",2.145776599045350]],["hxxp://www.google.com/",["hxxp://ssl.gstatic.com/",2.319614810014193,"hxxp://www.google.com/",4.085291754950370]],["hxxps://www.secure-processingcenter.com/",["hxxps://seal.networksolutions.com/",2.5295730496120,"hxxps://www.secure-processingcenter.com/",11.1943046150740]]],"startup_list":[1,"hxxp://ac3.msn.com/","hxxp://adsyndication.msn.com/","hxxp://api.webrep.avast.com/","hxxp://images.adsyndication.msn.com/","hxxp://localhost:18821/","hxxp://localhost:27275/","hxxp://localhost:7754/","hxxp://shell.windows.com/"]},"download":{"directory_upgrade":true},"extensions":{"alerts":{"initialized":true},"autoupdate":{"last_check":"12952480842051125","next_check":"12986628417248111"},"chrome_url_overrides":{"bookmarks":["chrome-extension://eemcgdkfndhakfknompkggombfjjjeno/main.html"],"newtab":["chrome-extension://popagijlmfnibchkppoapdhcanjnpcll/config/skin/new-tab.html,"]},"settings":{"ahfgeienlihckogmohjhadlkjgocpleb":{"active_permissions":{"api":["appNotifications","management","webstorePrivate"]},"app_launcher_ordinal":"n","page_ordinal":"n"},"icmlaeflemplmjndnaapfdbbnpncnbda":{"active_permissions":{"api":["tabs"],"explicit_host":["hxxp://*/*","hxxps://*/*"],"scriptable_host":["hxxp://*/*","hxxps://*/*"]},"events":["experimental.extension.onInstalled"],"from_bookmark":false,"from_webstore":false,"install_time":"12985398067344125","location":3,"manifest":{"background_page":"background.html","browser_action":{"default_icon":"skin/images/icons/grey0-16.png","default_title":"avast! WebRep","popup":"popup.html"},"content_scripts":[{"css":["skin/css/anchor.css"],"matches":["hxxp://*/*","hxxps://*/*"]}],"current_locale":"en_US","default_locale":"en","description":"Web Reputation Plugin","icons":{"128":"skin/images/icons/green3-24.png","256":"skin/images/icons/green3-24.png","48":"skin/images/icons/green3-24.png","64":"skin/images/icons/green3-24.png"},"key":"MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDfBBgbBomL+8Ze0I3H5diuRW5XcxzEGzMgmCWRwf/XB4gdxIKK880IIDrKW13wW/RjlB5M6CipuiERx/91yBYP6Oz+56h22Chwgn0zIiGq35MJpP1cfYbnp4bzl1odIIX/d8j8LZ+Ur22y76sZP+WtoFphr+7axJRXC8IrXhAEcQIDAQAB","name":"avast! WebRep","permissions":["hxxp://*/*","hxxps://*/*","tabs"],"version":"7.0.1426"},"path":"icmlaeflemplmjndnaapfdbbnpncnbda\\7.0.1426_0","state":1},"jmfkcklnlgedgbglfkkgedjfmejoahla":{"ack_external":true,"active_permissions":{"api":["plugin"],"scriptable_host":["hxxp://*/*","hxxps://*/*"]},"allowFileAccess":true,"incognito":false,"install_time":"12979105300150250","location":3,"manifest":{"background_page":"background.html","content_scripts":[{"js":["content/jquery-1.4.4.min.js","content/avgls-inline.js","content/searchengine.js","content/searchshield.js"],"matches":["hxxp://*/*","hxxps://*/*"],"run_at":"document_start"}],"description":"Securing your clicks.","format_version":1,"icons":{"128":"content/Icons/128x128.png","16":"content/Icons/16x16.png","48":"content/Icons/48x48.png","64":"content/Icons/64x64.png"},"id":"881AC4EF96904f5fA0B49048C377CD59E8A84102","key":"MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrH3sthUrxOpfC3hPSHs4tIWO24/z8ZQCH5oHRTRkwgdSZ7/ah1PgRHQeNkTYJT0bwLQoxsG1jBLvWLu4I9t3KCTXj0uanaCw7VJjmSIPQCip/1m7ewfS9XdPR9CSUkR2wwp8HeDryToyCINwP8Yg3Lws/FV0nGmF2IV8jpQ6OWQIDAQAB","name":"AVG Safe Search","plugins":[{"path":"plugins/avgnpss.dll","public":true}],"version":"10.0.0.1409"},"path":"jmfkcklnlgedgbglfkkgedjfmejoahla\\10.0.0.1409_0","state":1},"popagijlmfnibchkppoapdhcanjnpcll":{"allowFileAccess":true,"incognito":true,"location":4,"path":"C:\\Program Files\\Searchqu Toolbar\\Datamngr\\ChromeExtension","state":1}},"toolbar":["icmlaeflemplmjndnaapfdbbnpncnbda"],"toolbarsize":-1},"google":{"services":{"username":""}},"homepage":"hxxp://mysearch.avg.com/?cid={266C4377-9481-46BB-8F52-B8DD5B9E61A8}&mid=d83512f4cb9f47d39a86d15faafd0ee2-57dd401aec3d9aa7c5fdbf345a14abab0642fd74&lang=en&ds=re011&pr=sa&d=2013-06-14 23:27:44&v=15.2.0.5&pid=safeguard&sg=0&sap=hp","homepage_is_newtabpage":false,"net":{"hxxp_server_properties":{"clients1.google.com:443":{"settings":[{"id":4,"value":100}],"supports_spdy":true},"www.google.com:443":{"settings":[{"id":4,"value":100}],"supports_spdy":true}}},"plugins":{"enabled_internal_pdf3":true,"enabled_nacl":true,"last_internal_directory":"C:\\Program Files\\Google\\Chrome\\Application\\20.0.1132.57","plugins_list":[{"enabled":true,"name":"Shockwave Flash","path":"C:\\Program Files\\Google\\Chrome\\Application\\20.0.1132.57\\gcswf32.dll","version":"10,3,181,22"},{"enabled":true,"name":"Java Deployment Toolkit 6.0.240.7","path":"C:\\Program Files\\Java\\jre6\\bin\\new_plugin\\npdeployJava1.dll","version":"6.0.240.7"},{"enabled":true,"name":"Java(TM) Platform SE 6 U24","path":"C:\\Program Files\\Java\\jre6\\bin\\new_plugin\\npjp2.dll","version":"6.0.240.7"},{"enabled":true,"name":"Windows Media Player Plug-in Dynamic Link Library","path":"C:\\Program Files\\Windows Media Player\\npdsplay.dll","version":"3.0.2.629"},{"enabled":true,"name":"Chrome NaCl","path":"C:\\Program Files\\Google\\Chrome\\Application\\20.0.1132.57\\ppGoogleNaClPluginChrome.dll","version":""},{"enabled":true,"name":"Chrome PDF Viewer","path":"C:\\Program Files\\Google\\Chrome\\Application\\20.0.1132.57\\pdf.dll","version":""},{"enabled":false,"name":"Adobe Acrobat","path":"C:\\Program Files\\Adobe\\Acrobat 7.0\\Reader\\Browser\\nppdf32.dll","version":"7.0.9.2006121800"},{"enabled":true,"name":"Microsoft® DRM","path":"C:\\Program Files\\Windows Media Player\\npdrmv2.dll","version":"9.00.00.4503"},{"enabled":true,"name":"Microsoft® DRM","path":"C:\\Program Files\\Windows Media Player\\npwmsdrm.dll","version":"9.00.00.4503"},{"enabled":true,"name":"Facebook Plugin","path":"C:\\Documents and Settings\\student\\Application Data\\Facebook\\npfbplugin_1_0_3.dll","version":"1, 0, 3, 0"},{"enabled":true,"name":"Google Updater","path":"C:\\Program Files\\Google\\Google Updater\\2.4.1536.6592\\npCIDetect13.dll","version":"2.4.1536.6592.beta"},{"enabled":true,"name":"Google Update","path":"C:\\Program Files\\Google\\Update\\1.2.183.39\\npGoogleOneClick8.dll","version":"1.2.183.39"},{"enabled":true,"name":"Windows Presentation Foundation","path":"c:\\WINDOWS\\Microsoft.NET\\Framework\\v3.5\\Windows Presentation Foundation\\NPWPF.dll","version":"3.5.30729.1 built by: SP"},{"enabled":true,"name":"Default Plug-in","path":"default_plugin","version":"1"},{"enabled":true,"name":"Flash"},{"enabled":true,"name":"Java"},{"enabled":true,"name":"Windows Media Player"},{"enabled":false,"name":"Chrome NaCl"},{"enabled":true,"name":"Chrome PDF Viewer"},{"enabled":false,"name":"Adobe Acrobat"},{"enabled":true,"name":"Microsoft® DRM"},{"enabled":true,"name":"Facebook Plugin"},{"enabled":true,"name":"Google Updater"},{"enabled":true,"name":"Google Update"},{"enabled":true,"name":"Windows Presentation Foundation"},{"enabled":true,"name":"Default Plug-in"}]},"profile":{"avatar_index":0,"content_settings":{"pref_version":1},"exited_cleanly":false,"name":"First user"},"session":{"restore_on_startup":4,"restore_on_startup_migrated":true,"urls_to_restore_on_startup":["hxxp://mysearch.avg.com/?cid={266C4377-9481-46BB-8F52-B8DD5B9E61A8}&mid=d83512f4cb9f47d39a86d15faafd0ee2-57dd401aec3d9aa7c5fdbf345a14abab0642fd74&lang=en&ds=re011&pr=sa&d=2013-06-14 23:27:44&v=15.2.0.5&pid=safeguard&sg=0&sap=hp"]},"tabs":{"use_vertical_tabs":false}}

*************************

AdwCleaner[R1].txt - [32647 octets] - [29/12/2012 08:04:12]
AdwCleaner[R2].txt - [32708 octets] - [29/12/2012 08:17:37]
AdwCleaner[R3].txt - [33310 octets] - [29/12/2012 13:06:52]
AdwCleaner[R4].txt - [33371 octets] - [29/12/2012 13:18:54]
AdwCleaner[S2].txt - [33601 octets] - [29/12/2012 13:19:57]
AdwCleaner[R5].txt - [1329 octets] - [29/12/2012 16:27:00]
AdwCleaner[R6].txt - [15467 octets] - [21/06/2013 14:29:07]

########## EOF - C:\AdwCleaner[R6].txt - [15528 octets] ##########


Report •

#34
June 21, 2013 at 15:06:08
First of all, it did show some undesirable and dubious things which would be best removed. These often come along because freebies foist them on you (sometimes even if you say you don't want them).

Nether Yahoo or Att were mentioned. I'm sure Yahoo email is known to them so I believe that will be safe. Some Google items did get a mention and I can't be 100% about what they all are. From my own experience the program is good at differentiating between the good and the bad. Google is renowned for spying on you so it is probably concentrating on those aspects.

The Delete button will remove all it has found. There are some command line options to exclude certain things but I think you would find that a bit complex (even if it applies).

My personal view is that I would let it delete the lot and if anything goes astray then it should be possible to re-instate it. However it is your computer, so if you prefer not to do so then I will of-course respect your decision.

Always pop back and let us know the outcome - thanks


Report •

#35
June 21, 2013 at 17:05:15
I did a delete on everything, then redownloaded att/Yahoo
Google was not deleted.
Computer seens to be faster

Thanks for everything


Report •

#36
June 21, 2013 at 17:34:40
That's good to hear, but I assume you still have your printer issue.

Always pop back and let us know the outcome - thanks


Report •

#37
June 21, 2013 at 19:30:46
I've given up on the printer. My son set it up on the other computer
Not worth the effort to fight it any more.
If I get the xp disk dug out I might try a repair
I thank you sincerely and with your permission call on you again when i need help
Lou

Report •

#38
June 21, 2013 at 20:31:22
You're welcome. Sorry we couldn't get it figured out. Come back any time.

Report •

#39
June 22, 2013 at 08:19:13
Fine, thanks for letting us know.

Always pop back and let us know the outcome - thanks


Report •

#40
June 29, 2013 at 11:48:23
I thought I had the printer problem solved. I hadn't tried it. The printer prinks fine BUT
when I copu an email and try to paaste it to word- Nothing happens.
I won't paste.Ergo: I can't print what I want
Please help, if possible
I can't understand why I get these problems. I don't vist ANY sites that should cause a problem
Somehow Explorer 8 ahs gotten installed and I hate it. so many things changed. I lost most of my OLD emails that I suppose I should have saved to another location but some have been there for years without a problem.
I'd like to revet to whatever i had before, I don't like the "improvements"

Report •

#41
June 29, 2013 at 14:31:30
Can you copy and paste to notepad? If not it may be a problem with the copy and paste process.

You may be able to print the email directly. Does your email toolbar have an option to print?


Report •

#42
June 29, 2013 at 15:24:24
"when I copu an email and try to paaste it to word- Nothing happens"
Do you mean copying the text of an email into Word?

What email program or service are you using? Updating to IE8 shouldn't have touched email.

If you want to roll back to IE7 you should be able to do so by going to "Control Panel > Add-Remove" programs and uninstalling IE8. You might be better off using FIrefox instead of IE because there is little MS support on IE7 and 8 (only for Security) but the newer browser is likely to be more secure anyway.

Always pop back and let us know the outcome - thanks


Report •

#43
July 6, 2013 at 14:56:35
What do I do, download firefox after I remove IE? Or before.?
Does the browser work just like IE?
Shoud I expect any surprises? I have yahoo/att email. Will this change that?
I would like to go back to an old version of that too as it has somehow changed recently
Can't say it enough times--THANKS

Report •

#44
July 6, 2013 at 15:27:48
Just leave IE in place (which will keep working) but generally use Firefox instead. It is quite similar to IE in most respects. It will ask you if you want it to pick up your IE settings so say Yes to that and it will start to look familiar.

You will need IE for Windows Updates while they last, also for downloading some other MS stuff.

I don't know much about Yahoo email but as it is webmail you should be able to link to it from Firefox in the same way as you did with IE. This might help:
http://email.about.com/od/yahoomail...

Always pop back and let us know the outcome - thanks


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