Solved Browser prompting to save instead of opening

October 16, 2011 at 12:29:33
Specs: Windows 7
When I click the browser icon (IE or Chrome) it prompts me to save instead of opening the home page.
*Internet explorer will prompt me
*Chrome would open blank, but automatically downloads a file

How can I solve this.
Operating system Windows XP.

Thanks


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✔ Best Answer
October 17, 2011 at 13:27:59
It does seem like there is some Registry issue. Would have been helpful to get the info you just posted in your last reply in the very first post (you are not even connected, System Restore disabled, etc.). Unless it is "personal", citing the exact URL of that start Page might be helpful.

The fact that you can "successfully" attempt opening an online image directly (png, gif, jpg, etc) may confirm what I suspected. We could run a few more tests to see if it can directly "attempt" to open a *.php, *.aspx, *..etc, but we already can suspect a problematic Registry entry (or entries, or even missing entry).

Regardless... what to do about a possible Registry problem?

• You can start by running HijackThis, like I suggested in the first place. The program will not make any changes to that computer unless you tell it to. It's main function is to scan (very, very fast) for the computer's present internet/browser configuration, and browser helpers (even hidden ones), and start-up items, and such. It only takes 3 seconds or so (I told you it was fast!). It can save a log of that scan, and that log can be analyzed by knowledgeable folks (for free online), or at least this automatic analyser:
http://hijackthis.de/index.php?lang...

• You are familiar with CCleaner , so you may want to do a Registry check with it (select only one category at a time), but be very careful about making any suggested changes. If you very patiently examine in detail any errors it reports, you may catch a glimpse of the "glitch". Registry Cleaners are notoriously unpopular by people in the know. They are often useless at best, and too often create even more problems, so you must proceed with much caution.

Further suggestions down the line may include:

• Performing a Microsoft Windows System Check (sfc /scannow).
• Performing an inline upgrade/installation (no data is lost, it installs "over itself").



#1
October 16, 2011 at 12:47:31
Sounds like you have been/are being hijacked, but you have not given us enough info to determine that.

I suggest you download Hijackthis on the computer you used to post this. Do not post a Hijackthis log file here. There are several free sites that specialize in analyzing and advising on Hijackthis log files.


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#2
October 16, 2011 at 13:14:46
If you suggest to download it on the computer with the problem, I can't because the browers are not really working. As said in my previous post, I don't even have internet connection on that computer.

The computer I wrote this post with is in good condition and hoping it to keep it like that.

I don't know what more information I can give.
I even opened a Windows map and used the bar to type in a url (it might work) but it also dissapeared and gave me a prompting to save.
The file it downloads is unknown, but has the name of the homepage; like google or hotmail, or any other.

When setting the homepage to blank, it will open the browser to blank. When typing in any webadress it will prompt me to save. It doesn't even give me the page that it can't find the page because it has no internet connection.

__


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#3
October 16, 2011 at 16:57:09
I specifically wrote:..."on the computer you used to post this...", but you are "reluctant" to do so. I understand, although Hijackthis is now owned by anti-virus company TrendMicro. Too bad. You may not be hijacked, but that program is very useful in analyzing a whole range of other elements in the hands of an experienced user/analyzer.

It may also be a glitched-up entry (or entries) in the Registry. Have you tried a System Restore to a date prior to the start of this problem?

What happens if you directly input a URL that points to an image (Google logo at their site):
http://www.google.com/images/srpr/l...


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#4
October 17, 2011 at 01:29:01
hi
Thanks for putting up with me.

I did download the hijack this software to the computer I wrote the post with. Although I didn't get the intention of using it on a good working computer. I did transfer it with a memory stick to the other computer, the one with the issue.

I wanted to try a system restore, but it seemed that there are no saved dates at all. I didn't see that one coming. (it's not my computer by the way)

When I input a URL that points to an image it tells me that it can't open the page.
I believe that's a good thing since I can't get the computer online. It tells me that a regular adress get's a prompting to save while directing to an image gives me a page.

The issue could have been activated after a register change. Let me explain.
The computer was brought to me because of a little problem. When using the computer at start up, opening browsers or anything else it would say "unable to load btrez.dll. I search for solutions and found it. I downloaded the btrez.dll, installed it and yup, and now there is no more issue on that part.
But on the other hand, I had ccleaner run the computer too before that. That's what I do with mine. I don't know if that could have caused the problem either.

-


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#5
October 17, 2011 at 13:27:59
✔ Best Answer
It does seem like there is some Registry issue. Would have been helpful to get the info you just posted in your last reply in the very first post (you are not even connected, System Restore disabled, etc.). Unless it is "personal", citing the exact URL of that start Page might be helpful.

The fact that you can "successfully" attempt opening an online image directly (png, gif, jpg, etc) may confirm what I suspected. We could run a few more tests to see if it can directly "attempt" to open a *.php, *.aspx, *..etc, but we already can suspect a problematic Registry entry (or entries, or even missing entry).

Regardless... what to do about a possible Registry problem?

• You can start by running HijackThis, like I suggested in the first place. The program will not make any changes to that computer unless you tell it to. It's main function is to scan (very, very fast) for the computer's present internet/browser configuration, and browser helpers (even hidden ones), and start-up items, and such. It only takes 3 seconds or so (I told you it was fast!). It can save a log of that scan, and that log can be analyzed by knowledgeable folks (for free online), or at least this automatic analyser:
http://hijackthis.de/index.php?lang...

• You are familiar with CCleaner , so you may want to do a Registry check with it (select only one category at a time), but be very careful about making any suggested changes. If you very patiently examine in detail any errors it reports, you may catch a glimpse of the "glitch". Registry Cleaners are notoriously unpopular by people in the know. They are often useless at best, and too often create even more problems, so you must proceed with much caution.

Further suggestions down the line may include:

• Performing a Microsoft Windows System Check (sfc /scannow).
• Performing an inline upgrade/installation (no data is lost, it installs "over itself").


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