Solved Browser hang-up when first opened.

May 25, 2012 at 00:15:16
Specs: Windows XP
Browser hangs when first opened after booting computer. Running Windows XP, Firefox browser. After the home page loads, if I try to go to another site the browser hangs up and just sits there for a couple minutes. After it opens the new page it runs perfectly, even if I close the browser and re-open it (as long as I keep the computer on, that is). This started happening right after the last Firefox update, about 3 or 4 weeks ago. Anyone know what causes it or how to fix it? Thank you.

See More: Browser hang-up when first opened.

Report •


#1
May 25, 2012 at 00:26:32
✔ Best Answer
What service pack of Windows XP are you running? Most programs require Service Pack 2:

Download: Windows XP Service Pack 2 for IT Professionals and Developers - Microsoft Download Center - Download Details

If you want to keep receiving security updates from Microsoft, you MUST be running Service Pack 3:

Download: Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers - Microsoft Download Center - Download Details

What version of Firefox are you running? New versions of Firefox are released to fix bugs and stability issues. Actually, Firefox 12 is the final version that will be supported under pre-Service Pack 2 Windows XP.

Mozilla Firefox Web Browser — Free Download — mozilla.org

Finally, what version of Adobe Flash Player are you running. New versions of Adobe Flash Player are released to fix bugs and stability issues. Versions newer than 10.1.102.64 will not run on pre-Service Pack 2 Windows XP:

Adobe - Install Adobe Flash Player

http://sdfox7.com


Report •

#2
May 25, 2012 at 01:40:14
Thank you, sdfox 7. I think you identified the problem.

I have Service Pack 3 installed, and version 12.0.0.4493 of Firefox, but my version of Flash Player was 10,1,53,64. I went on the Adobe update page and downloaded version 11, installed it, restarted the computer, and the browser opened normally. By "normally" I mean: it didn't hang up.

Thanks again for your help on this and on the quick reply. Greatly appreciated.


Report •

#3
May 25, 2012 at 02:39:11
You're welcome.

As of March, the 11.2.202.228 update included a facility for auto-updating.

When you installed the current version of Flash, you should have seen this option (the default) to let Flash automatically in the future. If you clicked 'OK', this will prevent problems in the future related to outdated Flash.

http://sdfox7.com


Report •

Related Solutions


Ask Question