Both WinKeys have stopped working.

October 21, 2011 at 08:27:11
Specs: Windows XP PRO 2002 SP3, Intel Core 2 Duo--1.98 Gig Ram
At first only the Winkey + E stopped working. I attempted a repair with a downloaded patch. Now neither Winkey works at all, even to open the start menu.

See More: Both WinKeys have stopped working.

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October 21, 2011 at 13:11:37
Do a "restore point" to a time before you attempted a patch. There is no patch for stuff that did work. Never do that again.

Then power down computer and borrow a known working keyboard. Then swap the keyboards and power up to test.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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October 24, 2011 at 04:26:30
The bad patch was a hijack attempt. Malwarbytes took care of it.

I checked the keyboard (Microsoft Digital Media Keyboard 1.0A with another computer. I tried a new MS keyboard on my computer and its winkeys would not work either. I have removed and reinstalled the drivers and software. No luck. I have used system restore: no luck.

All other special keys on both keyboards continue to work. Just the two Winkey "Start" keys and the 1 Windows context key are down. I have checked the settings in Intelitype.

Hmmmmm. I don't have a clue and don't have time to reinstall right now.

Any other ideas?

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October 25, 2011 at 12:42:07
It is possible that the chip in the motherboard has failed. The keyboard has a chip that talks to a chip in the system. I think it rare but it could fail like that maybe one out of a billion.

Might use some keyboard tested. Character map may show that key if pressed.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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October 26, 2011 at 00:46:09
To review. At first only Winkey + E stopped working. Then all Winkey functions stopped.

I have corrected the second problem. There is a patch and also a program that will turn all the Winkey/Winkey combinations off/on. Having turned the whole back on, I am back to my original problem: the Winkey + E to open Windows explorer is the only thing that does not work.

I contacted Microsoft. Their reply was that this was a hardware problem and that I should contact my local technician.

The problem has gotten smaller but is still annoying. When this happened, I was experimenting with trial versions of Translation Programs. I wonder if are programs that conflict with Winkey combinations and if so how to fix it. I wouldn't think so, but I see on various sites that Winkey + E failure is more common that other related problems.

I also wonder where in Windows XP the Winkey shortcuts are stored.

Thanks for all the replies.


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October 26, 2011 at 11:22:19
Hi toney 4304,

Look in the registry at the keyboard layout key.

Run REGEDIT and go to

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

On the right hand page, do you have an entry named Scancode Map ?

If yes, you can delete Scancode Map, and if any keys on your keyboard had been modified, they will be reset to default.

Krystyna Paris/Sydney/Szczecin

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October 28, 2011 at 08:04:06
No scancode map in the Registry. Under Keyboard Layout there are 2 folders: DosKeybCodes and DoskeybIDs. The first appears to contain a long list of country data starting with Bulgaria, and is a duplicate of the list found under found in KeyboardLayouts. The second (DoskeybIDs) contains a short list with 3 digit data values 141, 179, 220, 142, 214, 440, 319. The first is,

00000410 REG_SZ 141.

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October 30, 2011 at 10:19:45
The country data entries you describe are normal !

What about in HKEY_CURRENT_USER\Keyboard Layout

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October 30, 2011 at 10:41:37
Found an interesting page here ...

You could try the FOLDER association fix from Doug's page and see what gives !
You might get lucky !

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