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Both CD Drives Stopped Working

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Name: Patrick
Date: September 24, 2003 at 20:34:12 Pacific
OS: XP Home ver.2002 SP1
CPU/Ram: PIII 497MHz 384MB Ram
Comment:

Hello, I really hope someone can give me some advice. As of today both my CD drives have stopped working. I checked under my device manager and both drives (LG CD-ROM CRD 8400b and Philips CDD3610 CD-R/RW) have yellow warning marks. I followed the troubleshooting tips in XP (uninstall and reinstall drives) and I still have the same result. I also opened up my machine and reseated the ribbon on each connection, but this also made no difference. I would be eternally grateful if anyone has a solution.



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Response Number 1
Name: teri
Date: September 24, 2003 at 20:46:15 Pacific
Reply:

Try here

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553&Product=winxp


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Response Number 2
Name: Patrick
Date: September 24, 2003 at 21:08:25 Pacific
Reply:

Thank you for providing the link the 'Remove Registry Entry' trick seems to have done its job. Thanks again Teri


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