|First off, I would just like to say I"m sorry if this is the wrong place to post this. I searched through google and found this website with similar posts and was hoping I could get some help here.|
Since I am not very knowledgable with this kind of stuff, you'll have to bare with me when explaining things. But this is what is going wrong:
We've had quite a few power outages today. After a few times, my boyfriend attempted to start up his computer. It came to the screen that gave us the option to start in safe mode/ safe mode with networking/with command prompt/ with the last good configuration/ and normally.
We tried clicking on all of them and they would all send us to a blue screen afterwards. The blue screen presented us with the error code: *** STOP: 0x00000024 (0x00190203,0x8AB748B0,0xc0000102,0x00000000)
When we try to start with the 'last good configuration' option, it seems like it 'starts' to boot up to windows properly, but then just returns to the blue screen. The other options just send us to the blue screen immediately.
If anyone could help me figure out whats wrong, and how to fix it, that would be great. Also, I may need step by step instructions, since I'm not very tech savvy. :) I don't want to mess his computer up any worse than what it already is.
Other computer specs that you may find useful:
Dell AMD Athlon 64 x2 dual core processor 3800+
I'm not sure what else might be useful, or how I could figure it out since I cant boot to windows.
Also, we do not have any of the CD's or anything. So, if we need to do a factory reset or anything, I will need to know the instructions on doing so, without any CD's.