Blue screen and keyboard failure help needed.

January 22, 2011 at 17:39:52
Specs: WindowsXP
A friend's computer evidently got a virus and went to a blue screen. When I tried to go to safe mode, command prompt, last known good configuration, or normally the blue screen came right back. Now the keyboard won't work. Is there anything I can do to get the computer working again?

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January 22, 2011 at 18:25:19
Start in safe mode (after starting the computer, press F8 every 3 seconds until you get the boot menu. Select Safe mode. If it boots in safe mode, then one of your drivers is damaged. Make sure you have your drivers or drivers disk handy.
Delete the drivers for Video, Audio, modem etc. Most drivers that you have on the disk. Restart and reinstall from the disk.
Restart Windows in normal mode and see if you still get the blue screen.
Other causes, bad memory, Corruption on your hard drive.
Open my computer, right click on your C drive, select tools, hit the check disk button, select both check boxes and restart. It will take a while.

The Computer Dr
Chris Robertson

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January 23, 2011 at 19:26:33
Thanks but his keyboard is not responding so I can't start it in any mode. I was hoping someone knew a way to get it booted back up when it's not responding to anything.

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