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Blank Desktop No Taskbar

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Name: Kevin Saar
Date: December 6, 2003 at 08:57:00 Pacific
OS: Windows XP Home
CPU/Ram: 2.22 GHz/ 480 MB RAM
Comment:

About a week ago i came to my computer, and it had restarted by itself. When I looked at the monitor there was no desktop or tastbar. I can't right click on the desktop, and cant bring up the taskbar. I have Norton 2003 Professional and I've repeatedly updated it and ran scans and I have no viruses. I can run programs throught the task manager, and no files that I can tell are missing. Accually I'm using my computer. I dont want to reformat the computer because I have lots of important business files on here. I hope there is an easier way or someone who has had the same problem before



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Response Number 1
Name: rtyall
Date: December 6, 2003 at 08:59:29 Pacific
Reply:

see if ctrl + alt + del opens up the task manager. if it does, check on the processes and see whats running.
there's a piece of spyware that causes this you see, think it's called syso.exe or something similar.
if that fails, try safe mode, and run a system restore.


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Response Number 2
Name: salgolf
Date: December 6, 2003 at 09:09:09 Pacific
Reply:

Assume you've run you AV scan and everything is updated.

You may have a virus or trojan or worm or adware or some other sort of malware.

Run an AV scan, and download AdAware and Spybot, install them, update them, and run. Delete anything that looks suspicious. Some advise deleting everything because it's all reversible. Also get Spyblaster which keeps a list of bad stuff on your computer and blocks them from being installed (theoretically). Be sure your independent (not MS’s) firewall is enabled.

Spybot

AdAware


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Response Number 3
Name: Tufenuf
Date: December 6, 2003 at 09:25:44 Pacific
Reply:

Kevin, Check out the link below for a possible solution.

Taskbar Is Missing When You Log On to Windows

Tufenuf


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Response Number 4
Name: Kevin
Date: December 10, 2003 at 18:18:12 Pacific
Reply:

I have found what the whole problem was. I went through my process list and ended SYSU.exe and the desktop re-appeared. I searched the file on google and I found a site that has instructions on how to remove the virus. This seems to be very new, because the AV programs havn't found this yet. anyways thank you everyone who has helped me correct this error. the website is http://216.239.39.104/search?q=cache:ChW3kAaMVj4J:geekatwork.blogspot.com/+sysu.exe&hl=en&ie=UTF-8


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