black screen on start up

November 28, 2012 at 13:08:52
Specs: Windows 7

My son's computer has a black screen when you turn it on. No splash screen, nothing when you hit any F keys. lights indicate machine is on. no fan spin. Is this possibly a bad hard drive? I tried plugging into an external monitor...nothing happened.

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#1
November 28, 2012 at 13:16:35

What type of machine is it? Desktop / laptop? Make and model # would be a good start.

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#2
November 28, 2012 at 13:21:34

If it was just a bad hard drive you would still get the splash screen, fans would still spin and you would see an error on the screen relating to the hard drive. So no, it's not (just) the hard drive.

I'm guessing it's a laptop since you referred to having tried an external monitor - right? Well it may be that the battery is flat, so try plugging the laptop into the mains supply with the a/c adapter.


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#3
November 29, 2012 at 04:05:03

Hi,

I would suggest you to do Flee Power.

In case you have Desktop, remove any 3rd party peripherals and power cord from your Desktop, press and hold the power button for 20 seconds to discharge any residual current inside the desktop.

In case you have laptop, remove the battery and charger/ac adapter/power cord from your Dell notebook, press and hold the power button for 20 seconds to discharge any residual current inside the laptop.

Keep us posted

Thanks & Regards
Debbie B
#iworkfordell


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Related Solutions

#4
November 29, 2012 at 05:30:36

it is an acer aspire laptop.
It was plugged into the wall with the battery out. I had just purchased a new battery for it as the old one had died.
My son can mess with the power button and get it to fire up windows..it starts to load then comes up with a message about needing windows to repair. Then it says windows can't repair. I tried putting my windows 7 disc at this point to reload the operating system and it went straight to black screen.

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#5
November 29, 2012 at 05:33:38

It is a apsire 5532
The fan runs for 3 seconds then stops when you hit the power button to turn it on.

And I tried to flee power thing and got nothing


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#6
November 29, 2012 at 09:11:41

Try putting the battery back in.

You said your son "can play with the power button and get it to fire up Windows." This tells me that one issue is a bad power button or power supply.

In order to reload Windows from the DVD, you need to make sure that the DVD is the first drive searched for a bootable partition during boot. You need to enter the boot menu. This is usually F5. Turn on the power and wait a few seconds (usually about 5), then watch for a message about the boot menu.

Once you reach the boot menu, select the DVD drive as the first boot drive.


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#7
November 29, 2012 at 10:18:21

I did put the battery in...I did have the disc in. I get nothing but a black screen. The machine is powered up, lights on etc. just a black screen, regardless of which buttons I push. For all I know i is coming up with a boot menu..I just can't see anything.

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#8
November 30, 2012 at 10:29:01

Considering the troubleshooting steps you've tried, the most likely suspect for being the root of this problem is the video itself.

Since most laptops have the video card built onto the motherboard, you're looking at replacing the motherboard. In every case I've run into this situation (and I've seen this many times as I've worked on numerous laptops) a replacement motherboard is so expensive that it's not worth it to buy one. Typically they run around $1,000.00, or did 7+ years back when I last worked on a laptop.

Almost every single time I've run into a motherboard replacement situation with regard to laptops, the owners opted for just buying a new laptop.

If you want, you can take your unit into a qualified professional and have it assessed but I'd be willing to bet cash money it's the video.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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