Dear group: I have two accounts on my computer. The account that was created when WinXP was installed on the computer was my mother's account. Then I created an account for me. Both accounts are administrator accounts with full privleges. I installed AVS DVD Player about 3 months ago and shortcuts were put on both desktops. About 2 weeks ago AVS DVD Player will no longer start from my account. I get this message. "The integration of the program structure is corrupted. Try reinstalling AVS DVD Player. If after re-installation the problem remains, please contact our support team." I did reinstall and it did no good. I also copied the shortcut from my mothers desktop and put it on my desktop and I still get the same error message. I also did a system restore back to before the problem started and I still get the same error message. What do the experts think is causing this? Any help would be greatly appreciated! Thanks! kerry

Try this, go to your Documents and Settings\youruserid folder. Then, browse to Local Settings\Application Data and delete the entry for the DVD software. Then, open the Registry and browse to HKCU Expand to the Software Key, then look for the entry for that software. Delete it, log out, and log back in. Then try to run the program. Life's more painless for the brainless.

Dear Jennifer SUMN: I went to my "Documents and Settings\youruserid folder. Then, browse to Local Settings\Application Data and delete the entry for the DVD software" like you said. There is no folder for the AVSDVD program. Now what? Thanks!

Did you delete the Registry Entry? Life's more painless for the brainless.

Dear Jennifer SUMN: Well thanks for the help! I finally got it to work. Here is what I did. 1) Uninstalled AVSDVD using their unistall program. 2) Deleted AVSMedia folder from the Program Files folder. 3) Then I tried your suggestion from response 1. "Then, open the Registry and browse to HKCU Expand to the Software Key, then look for the entry for that software." But when I tried to delete that entry I got the error message "Error Deleting Key - cannot delete AVS: Error while deleting key." Just curious, why do you think I could not delete the AVS folder from the registry? 4) Then I used RegSeeker to find every entry of AVSDVD and it found 8. I had the program delete them all from the registry. 5) But this is the step that I thought about this time when you said in response 3 "Did you delete the Registry Entry?" I am not comfortable searching the registry my self and deleting registry entries because I did that once and complete messed up my computer. So I got to thinking since there was a AVSMedia folder in the Program Files folder why not search for AVSMedia with RegSeeker and see what it finds. Well guess what? It found 103 entries for AVSMedia. So I deleted them all. 6) I restarted the computer. 7) I reinstalled the software and not it works. Thanks for all your help!! kerry