AVG wont open

November 2, 2011 at 08:37:00
Specs: Windows XP
AVG anti-virus scan wont open?Have tried to update anti-virus but will not let me.Also sometimes can not get on line.Unable to complete updates in windows update,same update keeps coming back to update

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November 2, 2011 at 16:41:43
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

If it's a Lenovo computer......
Find your specific Product number and tell us what it is:

Finding my product number

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

You may have malware. Malware often prevents anti-malware programs you already have installed from running, and/or prevents it from updating itself.
AVG, and other commonly used major anti-malware software programs, can't detect and get rid of some types of malware.

You could try un-installing AVG in Add or Remove Programs and then installing it again, but that probably won't help.

With some malware, AVG will work fine if you load Safe mode with networking (mode) rather than you loading Windows normally.

(Remove any bootable CDs or DVDs you have in drives.

Press F8 repeatedly while booting, don't hold down the key, and when you see the (Windows) loading choices menu, choose Safe mode with networking.)

Try installing and running Malwarebytes. It often finds malware other anti-malware programs don't.

See response 1:

Note that sometimes you can only install Malwarebytes in Safe mode - in that case, loading Safe mode with networking is required in order for it to be able to update itself.

Ignore the part about loading your latest System Restore restore point unless you did what the guy in that Topic said he did in the first post - loaded a previous restore point.

"Also sometimes can not get on line."

If you're having connection problems, then AVG may be having them too when it tries to update itself sometimes.

What connection type / modem are you using to connect to the internet ? Dial-up, cable high speed, DSL or ADSL high speed, or what ?

Are you connected to your router or high speed modem or combo high speed modem / router via a wired network adapter connection (network cable) , or a wireless network adapter connection ?

"Unable to complete updates in windows update,same update keeps coming back to update"

If NO updates install, that's relatively easy to fix.

If all updates install except one, there's a different reason for that. Tell us which update it is that won't install.

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November 6, 2011 at 12:29:52
Can you tell us what steps have you taken to try to fix the problem? You might have to run the avg removal tool and reinstall avg antivirus to be able to work properly. Maybe try to download the latest avg antivirus version.

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November 6, 2011 at 13:01:26
I've used versions of AVG for years on my own computers and on other computers of friends that I worked on. I've only had to use the the AVG removal program once. Usually un-installing then re-installing AVG works fine when there's something wrong with AVG, and that's only happened a few times, less than ten certainly.

There IS malware out there that AVG can't detect that will prevent commonly used anti-malware programs from working properly, and usually Malwarebytes finds that in that case.

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