AVG Messed up my computer!

August 7, 2012 at 11:18:33
Specs: Windows 7
I have a Dell Inspiron 1525. I have agv on it, and when it did an automatic update and restarted my computer...well it won't boot now. Not in any mode safe or last known good configuration. I was reading up on it and I was told to use the "Repair your computer" option, I have NO disks at all. Nothing. I cannot use this option. I was told by AVG to simply change the names of a few of their files and it should fix the issue and my computer should load with out issue. I cannot figure out how to do this! again I stress, I have NO DISKS! Can someone help me?! I really just want my pictures off the computer. It has all my pics of my granddaughter who passed away plus at least 3 years of pictures. Please someone tell me you can help me fix this!

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#1
August 7, 2012 at 11:26:32
I did a self test and this is the Error code:
Error Code:0146
msg error code: 2000-0146

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#2
August 7, 2012 at 11:50:29
Well, you have learnt a valuable lesson, backup. Another lesson is, if you got the laptop from new, create the recovery disks, if that was an option. I keep telling my stepdaughter the same thing.

Anyway, you could ask someone to create a recovery dvd for you,
http://windows.microsoft.com/en-gb/...

If you can't repair it, take the hard drive out, put it in an external enclosure to get the files you want from it.

A thank you would be nice, if I have helped.


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#3
August 7, 2012 at 11:52:40
On a working computer with a CD burner, go to this website and download the ISO to create Hiren's boot CD. Create the CD, then put a flash drive in the non working computer and boot from the disc you just created. When the menu comes up, choose the Mini XP. it will load a light version of Windows XP. Then use Explorer to copy your pictures on to the flash drive. You can also use Explorer to locate and rename the files AVG told you to rename.

http://www.hirensbootcd.org/

Also, as Clive mentioned, you should always back up your valuable data. Hard drives do go bad.


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Related Solutions

#4
August 7, 2012 at 12:02:43
The ISO...what is that? Do I click the download button at the top of the screen?

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#5
August 7, 2012 at 12:06:01
I cannot get to the start menu, I cannot even get to the User long on. It will not boot that far. Yes I'm aware I should have backed up my files, and I have on my new computer, but I still am trying to get the pictures off my old computer. Thank you for your response though :)

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#6
August 7, 2012 at 12:07:35
An ISO is basicly an image file for a CD or DVD. Click on the download button at the top of the screen, it will take you to a different page. Scroll down to the bottom and click on the Hirens.BootCD.15.1.zip link. The zip file you download will have the ISO file along with a program to burn the ISO.
Create a folder on the working computer and extract the the files into that folder. Then launch the BurnCDCC program and Browse to the Hirens BootCD.15.1.iso file

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#7
August 7, 2012 at 12:46:44
As THX 1138 said "On a working computer with a CD burner" burn an iso image of hirens boot cd.

A thank you would be nice, if I have helped.


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#8
August 7, 2012 at 15:56:58
"The ISO...what is that?"

http://pcsupport.about.com/od/tools...

"Channeling the spirit of jboy..."


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#9
August 8, 2012 at 00:19:32
msg error code: 2000-0146
http://support.dell.com/support/top...

Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.

1000-0146
2000-0146

For instructions on how to run the Dell 32 bit diagnostics click here.
That leads to this page.
http://support.dell.com/support/top...


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