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Any idea how to remove a virus?

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Name: ONCALL
Date: May 24, 2004 at 15:43:00 Pacific
OS: XP
CPU/Ram: 1.6/256
Comment:

Does anyone have any idea how to remove a virus that can only be seen by McAfee? I have tried AVG 6, Ewido Sercuity Suite, Tasucan, TrojanHunter, TD-3, none of which sees it but McAfee does and just gives me a "Delete Error"

Thanks for your time.

Thanks,
Jim



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Response Number 1
Name: Dave02
Date: May 24, 2004 at 15:48:14 Pacific
Reply:

Have tried deleteing it while in Safe mode.
You may also have to turn off System Restore.


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Response Number 2
Name: per
Date: May 24, 2004 at 15:48:58 Pacific
Reply:

What virus? did you try the security and virus forum??


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Response Number 3
Name: ONCALL
Date: May 24, 2004 at 15:54:44 Pacific
Reply:

Yes,
I have tried many times in the safe mode to delete it. The virus is the "Urbin" and according to McAffee it's in the "Windows/System32" directory. It states the file is "MSVSRES.DLL". Help please if you have any ideas.

Thanks,
Jim


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Response Number 4
Name: per
Date: May 24, 2004 at 16:05:48 Pacific
Reply:

A post on google says SPYBOT SEARCH AND DESTROY. will kill it. Google to it and do the updates. Free.


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Response Number 5
Name: Dave02
Date: May 24, 2004 at 16:10:47 Pacific
Reply:

This is what I found on it.

About Blank Virus


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Response Number 6
Name: Tufenuf
Date: May 24, 2004 at 16:12:50 Pacific
Reply:

Jim, The thread at the link below may be of help to get rid of that virus. It looks like it's fairly difficult to get rid of but if you go thru Page 6 of the thread it should help.

MSVSRES.DLL Problems

Tufenuf


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Response Number 7
Name: ONCALL
Date: May 24, 2004 at 16:17:41 Pacific
Reply:

Hi,
I have Spybot and it comes up empty.

Dave02, I appreciate the feedback but, I'm not having the "about blank" problem.

Thanks

Thanks,
Jim


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Response Number 8
Name: ONCALL
Date: May 25, 2004 at 09:59:11 Pacific
Reply:

Hey Tufenuf!!,

GREAT NEWS!!! It's gone! I went to the site you told me and I took a bit of information and I tried it. IT WORKED!!!!!

After I deleted the file, McAfee came up again with the "Urbin Virus" but this time instead of being in the "Windows/System32" directory, it was in A couple of my "System Volume Information" dir. It picked up not only the DLL file but the EXE as well.

Once again, Thank you so much for the info and take care.

Ps. If anyone wants to know how to get rid of it, let me know and I would be glad to give a hand of how I did it!

Thanks,
Jim


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Response Number 9
Name: Tufenuf
Date: May 25, 2004 at 10:19:05 Pacific
Reply:

Jim, Glad that the info at the link helped. If your McAfee picked up those virus files in your System Volume Information directory you should turn off System Restore then restart your computer then run another virus scan which should come up clean. Turning off System Restore then restarting your computer removes all of the files in System Restore including virus/virus infected files. If after doing the above it comes up clean turn on System Restore again.

How to turn off or turn on the Windows XP System Restore feature

Tufenuf


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Response Number 10
Name: gamefreak
Date: May 26, 2004 at 19:45:21 Pacific
Reply:

I have the same virus you had on your computer on mine.I done everything i can think of to get rid of it.I went to the link Tufenuf said and couldn't find a thing.Please help.
gamefreak


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Response Number 11
Name: ONCALL
Date: May 26, 2004 at 22:28:07 Pacific
Reply:

Hi Gamefreak,

I would be glad to help if I can. This information is what I got from another
site and I used a bit of it to get the job done.
It states at the beginning to create a restore point. I didn't and after manually
deleting the "Msvsres.dll" file that McAfee found but couldn't delete,
McAfee found more dll's and an exe in my "System Volume Information"
directory (the restore directories). Since then I have turned off the option
of having a restore point. I back all my stuff up and put it on another
drive, something I had to learn the hard way.

So, let's get started:

1. Create a restore point (if you choose to, I didn't)

2. Go to Start and select run and type in Regedit

3. Make your way through the hot keys to:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows

4. Right click on Windows in the left pane and choose "Rename". Rename the
key as "NotWindows".

5. Look in the right pane for "Applnit_Dlls". When you find it, right click and
choose delete.

6. This step is very important! Go back to the left pane and rename the
"NotWindows" key back to "Windows".

7. Next is to reset the permissions on this key. Right click on the Windows key in the left pane. Click "Pernissions" from the menu. When you do, it will bring up another page.
Click on "Advanced Button" you will then, be taken to another page. Look
near the bottom of the page for a box labeled: "Inherit from parent the
permission entires that apply to child objects. Include these entries
explicitly defined here. Once you find it click on the box to place a check
in it. (Now here is one step that was different for me. The box was already
checked and I just unchecked it and in fact it's still unchecked as I didn't
go back and re-check it.)

8. When you click on the box to put a check in it, a new message will pop up
with several choices. Click COPY button and APPLY and then OK.

9. You will be brought back to the page titled "Permissions for Windows."
Check to see if on the list of Users there is a group named "Everyone", if
there is highlight it and click remove and then ok. (I didn't have
"Everyone" in my Users group.)

10. Close out of all windows programs including regedit.

Now, here's where I went off the beaten path. Because they were using
"Highjackthis" and "Ad-Aware" they did it a little differently. I don't have
those programs, I have others. So I decided to try it another way.

11. I restarted my computer in the "safe mode." Go to Start, Programs, and
then Accessories. Choose Command Prompt.

12. You should see a Dos window with something like C:\Documents and
Settings\Owner> You need to change the directory and to do this, you smiply
type in "cd.." NOTE: it has to have two periods after the "cd" You will
then see that you are no longer in the Owner directory. You need to type in
again "cd.."

13. Now, you should be at the "C:\" prompt ONLY. Type in "cd Windows".
(There IS a space between "cd" and "Windows") You should now have something
like this "C:\Windows>. "

14. Next type in "cd System32" as above there is a space between "cd" and
"System32".

15. Now, you should have this C:\Windows\System32> Here type "dir\w\p and
hit enter. Now you can scroll down by hitting the space bar repeatedly to
look for the file "MSVSRES.dll" to make sure it's there.

16.If you see it, then keep scrolling until you return to the
C:\Windows\System32> prompt. Here, type in "del msvsres.dll" NOTE: that
there is a space between "del" and "msvsres.dll". You then should return to
C:\Windows\System32> prompt. You can do a search again if you like but I
just typed exit and ran the virus program again. Upon doing so, this time
instead of getting the virus alert in the "Windows\System32" directory, I
got it in the "System Volume Infromation" directory. This is the "Restore"
directories. McAfee caught another DLL and an EXE in two different restore
points. I deleted them. And now am clean until another day! It was suggested
that I turn off my restore points which I did. If you need help with that
let me know and I'll help you.

I hope this helps you out,

Take care and good luck,


Thanks,
Jim


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Response Number 12
Name: gamefreak
Date: May 27, 2004 at 08:50:09 Pacific
Reply:

I got all the way to 14 but there it said:The system cannot find the path specified.is there any other way? gamefreak


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Response Number 13
Name: gamefreak
Date: May 27, 2004 at 09:06:44 Pacific
Reply:

I GOT IT!I messed up on step 12.My aunt would like to know if you know how to get rid of Trojan Agent L. gamefreak


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Response Number 14
Name: gamefreak
Date: May 27, 2004 at 09:09:23 Pacific
Reply:

i almost forgot to say:THANK YOU SO MUCH FOR YOU HELP!!!!!gamefreak


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Response Number 15
Name: ONCALL
Date: May 27, 2004 at 23:47:35 Pacific
Reply:

I'm glad I could help Gamefreak. As for your Aunt's virus, goto this link I have for you here. Sorry I didn't offer a one click and you're there. You'll have to type it in. Hope this helps!

http://www.sophos.com/virusinfo/analyses/trojagentl.html

Thanks,
Jim


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Response Number 16
Name: gamefreak
Date: May 31, 2004 at 20:23:05 Pacific
Reply:

I got the virus off my aunt's computer. She wanted me to tell you thank you so much for your help.I think you should open a anti- virus shop! gamefreak


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Response Number 17
Name: ONCALL
Date: June 4, 2004 at 15:26:43 Pacific
Reply:

Hi Gamefreak,

I appreciate the compliment but, I'm not as good as it might sound. I have taken bits of others info and it appears that I have gotten lucky. I'm glad I was able to help you and your aunt. Take care,

Thanks,
Jim


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