Advent T1397 how to restore to a point that will free me of

October 20, 2013 at 06:01:31
Specs: Windows XP
I have a virus that is stopping everything from working, I am having to use another computer to get on the internet for some info on how to restore to factory settings, or a setting that closes down the virus

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October 20, 2013 at 06:29:07
If you restore to factory settings, you will lose all your personal files, photos, word docs, etc, as well as any programs & Windows Updates that were installed since the day you bought the PC. Are you willing to accept that? Before going to that extreme, here's a few things you can try. All scans should be run from Safe Mode. Safe Mode with Networking should allow you to connect to the internet & download program updates (provided the virus doesn't block access):

- download CCleaner-Portable, put it on a USB flash drive, run it (both the cleaner & the registry scanner) & remove everything they find:

- download & install Malwarebyte's Antimalware. Update it & run a scan:

- which anti-virus program are you running? Did you try running a full (not quick) virus scan?

If that fails, create a Recue CD, boot off it, download the program updates, then run a scan from outside Windows:

message edited by riider

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October 20, 2013 at 08:22:28
Thanks for the answers, I will try running in safe mode to see if I can fix it that way. be aware it was a antivirus cleaner I was about to download. it was PC something?, that was to blame. I had been trying to download Microsoft Essential Securities earlier., but could not..

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October 20, 2013 at 08:52:50
"PC something" was most likely a bogus AV program that actually infected your system. If you want to use a freebie, try AVAST, AVG, BitDefender Free, or Microsoft Security Essentials. I made the switch from MSE to BitDefender Free several months ago & haven't had any problems. You can find them all here:

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