Admin. or not

System manufacturer / System product name
January 19, 2009 at 16:04:30
Specs: Microsoft Windows XP Professional, 3 GHz / 1919 MB
I have been trying to install Turbo Tax 2008. It will not install even though I installed for second time the prerequisites. While trying to change the system configuration START....RUN....msconfig....GENERAL....SELECTIVE STARTUP....Load Startup Items, I rec'd an error message that said "Access Denied error was returned while attempting to change a service. You need to log on using an ADMINISTRATOR account to make the specified changes."
At this point the TT tech asked whether I was sure I had ADMIN privileges because ADMIN privileges was one of the requirements for TT.

It appears that even though I am logged on as ADMIN I do not have ADMIN privilege to install TT. WHY?

William Lockie


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#1
January 19, 2009 at 16:25:10
It says service. Wonder if TT is trying to bypass some firewall feature or gpo?

See servies, see also event viewer logs for clues.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#2
January 19, 2009 at 16:51:23
Are you saying the login you're using is "Admin?" Are you sure that's an Administrator account?

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#3
January 19, 2009 at 18:14:29
Jennifer,
TT has as a requirement that the operator has Administrator privileges. I DO have the Admin privileges. I do wonder why when I try to change the services I get the error message as indicated in my original post.
I'm thought I had Admin privileges because the User is "Bill.... Computer Administrator....Password Protected"
Now the two instances are not related Installing TT is NOT related to changing service's. Getting the aforementioned error msg merely gave me a clue of why TT might want to install. Is there any other way that I can be sure that, I do in fact, have ADMIN privileges?

William Lockie


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Related Solutions

#4
January 19, 2009 at 19:47:18
"I do wonder why when I try to change the services"

change what services and why?

You should before installing the program

make sure you are spyware/malware/virus free
run chkdsk /r on all partitions
run disk cleanup
run defrag
make a system restore point.

At this point I would uninstall the program, do a new download and then reinstall after doing the above


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#5
January 20, 2009 at 04:40:12
Look at your user accounts and see what your privileges are.

I'm with wanderer though. Why are you trying to change the Startup? That shouldn't have anything to do with installing Turbo Tax.

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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#6
January 20, 2009 at 08:10:49
I do have Admin rights according to the Use group. For whatever reason I tried to change the startup service, whether it was TT or Santa Clause I got an "ACCESS DENIED" error even though I have ADMIN rights. WHY? That clue got me to thinking that if this option was denied because I didn't have ADMIN rights it also might just be that I am being blocked from installing TT. Please address my question of why I get an "ACCESS DENIED" when I have ADMIN rights?

Look at my first post and see if you can duplicate the problem.

William Lockie


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#7
January 20, 2009 at 14:13:48
Try logging in as the Default Administrator. Then see if you can install the software and make the changes to the System Configuration, although you never said why you wanted to do that in the first place. :)

"So won’t you give this man his wings
What a shame
To have to beg you to see
We’re not all the same
What a shame" - Shinedown


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