Acer Laptop continuously restarts

Acer Aspire 3000
April 19, 2007 at 08:39:02
Specs: Windows XP, 1600MHz Mobile AMD Sempro

Hi, My laptop is playing up and whenever it loads up it goes to the windows xp splash screen and then restarts saying:

"We apologise for the inconvenience, but Windows did not start successfully. A recent hardware of software change might have caused this."

It then goes on to offer options of Safe Mode, Safe Mode with Networking, Safe mode with command prompt, Last Known Good Configuration and Start Windows Normally.

Selecting the Last Known Good or Windows Normally options results in the computer again hitting the splash screen and restarting back to these options.If any of the safe mode options are selected it runs through a list of files stopping at:


This problem started after I installed McAfee anti-virus software and tried to update it. It said it needed to download an update manager and started doing this but when I clicked run the computer restarted and I was faced with those options. After a few unsuccesful restarts it did come up with a check disk program that fixed some things and the computer loaded. However I then tried to download this McAfee update manager again and the same thing happened, only now checkdisk hasn't popped up....

Any help would be greatly appreciated! Thank you,

See More: Acer Laptop continuously restarts

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April 19, 2007 at 09:04:13

While I dislike McAfee, I have to say that I very much doubt this software is the reason for the reboot loop. Most likely it may be more hardware-related as this thread revealed.


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April 19, 2007 at 09:32:33

are you going from Norton to McAfee? If that is the case, you will have to use the Norton uninstaller to clean out Norton or no other AV will work. I am not a fan of either AV as they are over publicized resource hogs and really jam up your PC.

Sounds like you are not waiting long enough in safe mode. I've seen a pc take from 1 minute to 1/2 an hour to load safe mode so be patient.
Once you get into safe mode you can ununstall McAfee and then try restarting.

Hopefully my advice will help you...Please post back with your results....thanks

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April 19, 2007 at 09:52:51


Have you seen this topic at another forum?

Hope the above helps.



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Related Solutions

April 19, 2007 at 13:35:10

Yes I did uninstall Norton before installing McAfee. I can now get into safe mode and can access the full options list via F8. I have disable the automatic reboot and under the technical info on the blue screen it says:

*** STOP 0x000000D1 (0xF73F9244,0x00000002,0x00000000,0xF73CE48D)

*** NDIS.sys - Address F73F9244 base at F73CE000, DateStamp 41107ec3
*** NDIS.sys - Address F73CE48D base at F73CE000, DateStamp 41107ec3

Does anyone know what this might mean?

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April 19, 2007 at 13:47:34

I googled and found this:

Hopefully my advice will help you...Please post back with your results....thanks

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April 19, 2007 at 14:36:05

The message at the top of the screen is "DRIVER_IRQL_NOT_LESS_THAN_EQUAL"

I found this but I'm not really sure where to go from here, do I have to contact the "Mylex Corporation" ??

Is it safe to say that my problems were caused by installing a faulty driver as suggested at ??

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April 19, 2007 at 14:46:45

It has just loaded up itself to windows just as normal somehow.... is there anything that I should do whilst in windows to fix it? This did happen once before and I thought it was fixed but it restarted and went back to the original problem. I'll leave it running until anyone can offer me some advice on if I should do anything whilst I'm in full windows.

Thanks in advance for any help you can offer!

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April 19, 2007 at 14:47:43

I presume this is what you mean?
The Stop 0xD1 messages indicates that the system attempted to access pageable memory using a kernel process IRQL that was too high. Drivers that have used improper addresses typically cause this error.

Possible Resolutions:

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.

Can you get into safe mode with networking?
If so, you could try a full test and see what advice you are given

Hopefully my advice will help you...Please post back with your results....thanks

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April 19, 2007 at 15:51:29

Tried those tests at PC Pitstop but didn't turn up anything of relevance. Was more about system spec really.

Any other suggestions?

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April 19, 2007 at 16:16:57

All I can suggest now is maybe running thorough Spyware tests and if you have an XP disc try an sfc /scannow to replace any damaged windows files.
If you don't have Spyware Blaster, I would suggest adding that to your arsenal and keep it up-dated.
Good Luck

Hopefully my advice will help you...Please post back with your results....thanks

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April 20, 2007 at 10:53:22

I have run Spybot and Ad-Aware but no joy. How would I run this sfc/scannow? I have a windows XP disk but it a recovery cd and not for my computer, would this do? I do have my XP recovery cd although not with me so I won't be able to try that until the weekend. Would I need to boot from CD for that? How would I do that on a laptop without a floppy drive?

Thanks for your help so far!

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April 20, 2007 at 11:07:37

you will need a physical xp disc (if you have home or Pro) it has to be the exact one. See if any friends have one you can borrow to do a check.
If you get one, I would suggest that you copy and paste sfc /scannow because I see you already had it wrong in your post.
Start/Run and then paste it in.

Hopefully my advice will help you...Please post back with your results....thanks

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