Acer desktop turns itself off for no reason

July 25, 2010 at 04:11:49
Specs: Windows XP SP3, AMD Athlon 64x2 Dual Core Processor 3800 x 2 01 ghz 768 mb

My Pc has started to turn itself off for no reason. If I am using my PC it is fine, but within 5 minutes or so of being idle with or without any programs running it will turn itself off and re-boot. I have "googled" this problem but so far have not found a solution. Will reformatting "C" drive cure this problem and if so how do I do it? Please don't get too technical as I am not an expert. Thanks in anticipation of any replies in advance

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#1
July 25, 2010 at 04:50:38

First thing is clean the dust out. Particularly around the heatsink & fan.

A thank you would be nice, if I have helped.


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#2
July 25, 2010 at 05:44:49

Thanks for the reply


OK, done that, but the problem is still there.


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#3
July 25, 2010 at 06:18:22

You can try system file checker.

http://www.updatexp.com/scannow-sfc...

in case its a s/w problem.

try chkdsk

A thank you would be nice, if I have helped.


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Related Solutions

#4
July 25, 2010 at 06:48:45

"Will reformatting "C" drive cure this problem and if so how do I do it?"

Reformatting won't cure a hardware problem so you'd better do some troubleshooting to try to determine what the cause of the problem is 1st. Also, since you apparently never did a reformat/reinstall before, it's probably not the best solution. But if you feel it's necessary to go that route, make sure you copy all your important files to disk or jumpdrive in advance because they will all be lost by the reformat. Determine which drivers you need in advance (chipset, video, sound, LAN, wireless, etc) & copy them to a disk or jumpdrive. Make sure you have copies of SP3 (if it's not included on your XP disc), your anti-virus & any other programs you want to reinstall. The entire reinstall process will take several hours.


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#5
July 25, 2010 at 07:13:14

I'm getting a message asking to insert Windows Professional service pack 3 cd .... with options to retry/more information/cancel I clicked on retry and got The cd I provided is the wrong cd. The only cd's I have are the recovery discs I had to make when I first booted up my PC after purchase. I tried using both discs but they were rejected as the wrong ones. So every time the message appeared I canceled it until the check was finished, other than that no problems were found.
chkdsk revealed nothing

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#6
July 25, 2010 at 07:17:57

Thanks Jam
If I do end up going the route of reformatting "C" drive. I have another drive "D" drive which all of the photos,music,documents etc are stored on there, so that is a bonus.
Where you mention "Determine which drivers you need in advance (chipset, video, sound, LAN, wireless, etc)" how on earth do I do that? AS I said in my original post I am no expert, although I am perfect able to follow advice as long as it is in "laymans" terms

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#7
July 25, 2010 at 09:08:31

Download something like double driver
to save the installed drivers, ready to reinstall.

http://www.boozet.org/dd.htm

It might be an idea to download windows sp3 ready to reinstall.

http://www.microsoft.com/downloads/...

Download & save your antivirus s/w with the latest version, so you can install asap after the re-install & before going back on the internet.

Also, use the files & settings transfer wizard, so that email settings etc will be saved.

A thank you would be nice, if I have helped.


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#8
July 25, 2010 at 11:35:12

To stop your computer from rebooting itself, it is an issue with the Power Options Properties. These are located in the "properties" box.

First, right click on any open space of the desktop.

Second, click on PROPERTIES.

Third, click on SCREEN SAVER tab, then on POWER under Monitor Power.

Fourth, click on "Turn Monitor Off" and make it say NEVER.

5th & 6th Repeat this process for "Turn Off Hard Disks" and "System Standby".

Once this is done, click APPLY.

Reboot.

Then, go back in and adjust your screen saver time to what you want it to wait before auto start up, click apply, and then close it out.

You are done.


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#9
July 25, 2010 at 12:02:47

One slight problem with that (why is it that things are never straight forward with me? Lol )
I tried doing what you said and when I click on screen saver it went to the blue screen, I tried it twice just in case the first time was just a fluke.Along with the blue screen came the following mes error message.
STOP 0x0000008e (0xc0000005,0xb6e4087c, 0xb86776ao, 0x00000000
nv4_disp.dll Address bd210d7c base at bd012000, datestamp 4bb7e5dl

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#10
July 25, 2010 at 13:43:10

0x0000008e
http://www.google.com.au/#hl=en&q=0...
My Fix for the STOP: 0x0000008E (0xC0000005... BSOD / REBOOT
http://icrontic.com/forum/showthrea...

0xc0000005
http://www.google.com.au/#hl=en&q=0...

http://www.0xc0000005.com/


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#11
July 25, 2010 at 13:51:48

One of the errors indicated a possible RAM problem. Try removing one stick at a time,

Or running memtest86 live cd.

A thank you would be nice, if I have helped.


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#12
July 25, 2010 at 15:04:53

Sorry, I have never had that problem. I too own an Acer. An Acer Aspire to be exact. It runs Windows XP. I have this computer set up the same way that I have set up all of my computers since they first came out. I have never ever had a problem using this method. As my bf can tell you, my computer never gets shut off unless I either restart it after installing/updating a program, or I feel that it needs to be shut off for a little while, mainly over night for a rest.

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#13
July 28, 2010 at 01:51:38

Something weird is going on, let me explain. Just under a couple of years ago I purchased a Software Tech Support package after having had major problems with my pc, they fixed the problem remotely and since then I have had no problems until now. I had forgotten all about them woolly head that I am. As coincidence would have it that called me the day before yesterday and did loads of stuff and found problems which they fixed or so I thought, yesterday when I booted up my PC I left it for a while and lo and behold it rebooted itself all on its own again. So I contacted them again and the tech guy did some stuff on the power supply and since then my PC seems to be working fine..... I left it for over 3 hours without it rebooting.

Thanks you so much to all you who contributed to trying to help me solve my problem it was very much appreciated


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#14
July 28, 2010 at 06:47:06

Good to hear t'was resolved

Re' your recovery set of disks... They are just that... - recovery disk(s); which correctly used will restore/reset the system to the state it was when those disks were made... And in the process "will" delete anything added after that - and all data on the partition... - possibly all partitions...


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#15
July 28, 2010 at 06:56:37

Seems I spoke too soon...... I was working on my pc earlier and it just crashed on m,e and went to the blue screen of death. Yeah, basically that is what I thought about the recovery disks. I don't seem to be able to resolve this issue easily, One of the error messages was 0x0000008e which apparently can be a corrupted registry .... If it comes to it and I do run a recovery disks (I know that is a long process) will that cure that registry corruption problem?

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#16
July 28, 2010 at 07:20:48

erm... probably (theoretically) yes... as long as the system were OK in all resepects when disks were made...

While appreciating chkdisk did nothing... I'd be inclined to go to the website for your HD and download/run the utils there for your drive. They tend to be more complete etc...?

I'd have a "slight suspicion" it may be the drive starting to fail...

There is an excellent (now slightly dated but OK) Winternals disk around that may help you resolve it - and thus avoid a rebuild/recovery routine.. Don't have the link to hand, may have it later and will post it here (from chez-moi).

Will be across here again in that regard (hopefully) in about 3hrs or so...


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#17
July 28, 2010 at 07:48:37

Yeah that would be great if you could find that link, hopefully here from you later on then

Cheers for now


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#18
July 28, 2010 at 07:55:19

Just done a search for Winternals ...is this it http://searchenterprisedesktop.tech... ?
If so do I just download and then run it or what?

Once again thanks


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#19
July 28, 2010 at 09:13:27

I don't know much about Winternals. A better bet would be Hirens boot cd.

http://www.hirensbootcd.net/downloa...

download, extract, burn as an iso, not a data disk.

This has hard disk & ram checking tools plus many other things.

Winternals. Erd commander 2005 http://searchenterprisedesktop.tech...

A thank you would be nice, if I have helped.


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#20
July 28, 2010 at 10:14:01

Sorry I am a bit thick today...well everyday to be honest.....With the Winternals.ERD commander...I click on the link and that opened up another page, this time Microsoft Aquires Winternals and from there I could find nothing about it ...... sorry !!!!!!!!!!
As for the Hirensbootcd ..... I have downloaded it and extracted it, but burn as an iso...what exactly does that mean ?

Once again cheers for your help


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#21
July 28, 2010 at 10:17:13

That ref/link for ERD Commander takes you to MS-land - who bought out Winternals a while back; and then discontinued the "publicy" available versions thereafter... Now to get the current "version" you have to be a specific type and on M$'s list of suitable users (of sorts); can't recall just what they call you on that list...

There is another source (I will try to find it from archives, notes etc. and there - all things being equal you can download the 2005 version...

It will fix most NT/W2K/XP systems unless they're really trashed... IT allows to copy data etc off the drive and a few other uitlis too..

Barts disk is similar in some degree; does contain a greater range of utils etc; but doesn't (as far a I know) do quite what winternals ERD will do in terms of resurrecting/repairing some of the issues with these OS - and which ERD can or may...

If you in the UK and I can't find the site for ERD I can burn/send you a copy...

But I'll have a hunt for the download first...


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#22
July 28, 2010 at 10:40:52

Go to:

http://www.fullandfree.info/softwar...

Below the text description info. is (in blue) the word "download" . That takes you to:

http://www.megaupload.com/?d=4RZPF75P

You are not using the Premuim access so you wait about 45secs or so; then you can choose to download it for real...

Note the password on the first site/page - before you go to download...; write it down and also keep it somewhere safe as a file too (off the system of course).

This info was posted here about 6-9months ago by one of the regulars; can't recall who though.

I have a copy from work and this download version is identical.

It won't fix everything; but will give it good try...
Again I'm suspicious about your HD... Likewise possibly a RAM stick - they do break down in erratic ways - and only way to test for sure is by substitution. Reduce to a single stick (if two or more installed) - min of 128Meg; see if problem persists with any/all of them... If no difference.. perhaps borrow/test with a known to be OK stick?

Overheating can produce random reboots; can cause RAM to act up (and once RAM does that it's likely to be increasingly troublesome...). An overheated cpu can do similar...; check cooling fan is OK and clear of dust etc - and the actual cooling fins on the heat-sink.

When you download the ERD from above, you get a file with the suffix .ISO This file you burn to a DVD using Nero or similar; or the built-in util in XP itself... You boot with that DVD.

Likewise with the Bart's / Hirens download - it to is an ISO which save to a hard-drived then burn to a DVD etc.

Barts boot disk is similar to Hirens in many respects; both useful to have in one's toolkit for emergency use. And of course ERD Commander 2005.


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#23
July 28, 2010 at 12:22:07

If you download ERD from fullandfree. the rar password is

www.fullandfree.info

Iso files are image files. Download (I know this post is getting you to download lots of things)
Deepburner free, this burns iso files.

http://www.deepburner.com/?r=products

A thank you would be nice, if I have helped.


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#24
July 31, 2010 at 11:17:56

OK< I am officially totally confused now. Firstly I downloaded Winternals ERD Commander making careful note of the password, when I tried to run it and was asked for the password it would not accept it, I tried downloading it several times but alas all with the same result. Secondly I downloaded Hirens and Deepburner. I burned Hirens as an ISO but cannot get it to run, or did I? I did burn several discs in case one was not working properly. One disc I did manage to at least open by double clicking on the appropriate drive when the cd was inserted. It opened up WINTools and there are several executable programs in there, do I have to run it from there? Sorry but I am totally confused now

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#25
July 31, 2010 at 11:55:15

Will double check how I got it to work in a few hours; at work at present...

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#26
July 31, 2010 at 15:14:00

The RAR password is www.fullandfree.info if you got erd from fullandfree

You don't have to run hirens, you boot from it, change the boot order to dvd first.

A thank you would be nice, if I have helped.


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#27
July 31, 2010 at 16:47:53

mmm - when you have downloaded the ERD Commander RAR (compressed) file to a HD; click on it (double-click if necessary) and it will open to a 2 pane window. In the left pane will be two items – a yellow folder, and Winternals ERD Commander 2005nrg*.

Click on the second item (ERD2005) and it will open a dialogue box – possibly asking you to buy RAR – which you can decline/ignore/close.

You then likely have to click (double-click?) on the ERD2005 folder again... and it will open another (RAR) dialogue box where it will ask for the (RAR) password. Enter the password – which will be on the screen in the right hand pane – and is also given below...

Ensure you enter the password correctly; it is:

www.fullandfree.info

Note is all lower-case. If it password isn't accepted first time - try again.

Once you have entered the password correctly… The file will decompress and then it will trigger the burn a cd process – likely using your currently installed burner util – e.g. Nero.

Provide a blank CD (it only needs a CD) and burn the disk.

That is the disk you use to boot up ERD 2005; ensure CD/DVD is first item in boot-sequence.

ERD Commander 205 does NOT require a Password!

When/as it boots up – it will offer to load network components; you can decline/skip that. It will ultimately boot to a menu listing any installed OS it finds. It will prompt you to select the one you wish to repair…; do so and follow prompts.

If it cannot fix/repair the selected OS it will tell you.

If it doesn’t find your damaged installation/OS then likely it is beyond repair – which means a restore routine using your set of disks that came with (or you made) when you received the kit…

If this should be the case… ensure all data is copied off the system – BEFORE you go that routine; and verify those copies are truly accessible on at least one other working system – before restoring the system to factory-gate status…

You can use ERD2005 to copy etc.; it includes that within its tools set. Likewise Hirens will allow that; and also a Knoppix or Ubuntu dvd (they are freebie Linux variants on DVD – usually DVD these days as they have grown). You boot with either of these Linux variants and it has FULL access to HD; and thus you can copy files etc…

Knoppix.com and Ubuntu.com have free downloads of their respective ISO files. Save to a HD, burn to DVD; boot with that DVD. These will NOT repair a damaged OS; although they do have few useful tricks up their sleeves nonetheless…

I have just downloaded (afresh) ERD2005; then gone through the steps exactly as above to achieve the CD; booted my Acer with that CD and so on...


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#28
August 1, 2010 at 00:59:35

I think someone up there ^ ^ has it in for me you know.
I have downloaded the file 7 times and I have had a mixture of things go wrong. I have been extracting the file with Bitzipper.
One some attempts it accepts the password and then starts to unzip, but then says " The archive is damaged. If you are downloading from the internet it may have been damaged during the transfer, please try again " Sometimes it just goes straight to that message. On each attempt I have tried it several times
but with no luck. After each failure I have deleted the file so as to not get confused.
The file is downloaded to the sidebar on my internet browser, if I double click on that as you suggested all that does is bring up Bitzipper

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#29
August 1, 2010 at 01:17:25

I have just found an alternative download site http://rapidshare.com/files/5724467...
so I will try that and let you know how I get on

Thanks to you all for your help


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#30
August 1, 2010 at 02:41:33

Yipeeeeee I have managed to get Hirens to work ok
I ran it and found no errors so I am going to do a restore ....fingers crossed

Thank you so much for your patience and being so helpful it is very much appreciated


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#31
August 1, 2010 at 06:12:19

Good to hear managed to get Hirens working at least... but...

re' ERD 205...

You do NOT need any extract/unzip utility to extract etc. ERD205 download. It is self-extracting... If you were to follow the instructions in my last post above,,, it "ought" ro extract and all the rest perfectly... I have found occasionally that initially it is picky about the password at the initial RAR stage - but re-entereing it usually resolves it and then all proceeds as it orta...?

I did the whole routine twice late last evening and had no problems - other than once having to rr-enter the password a that initial RAR screen (the one that follows the "buy it now" prompt....).

Hirens is also a self-extracting package (as presumably you discovered - or did youi use an external extract utility?). Once one has the window open (in Winzip) lisiting all the files in the download - if you click (double-click?) on the Hirens file itself, it will automatically start a burn to CD/DVD routine for you. It appears to include a built-in burner util? Or at least that what it does on my systems...

Many of these download utility/help packages are self-extracting... Generally wise to check them - try them out - that way before invoking any additional extract utilities...

If you care try again the ERD205 routine (to extract it and burn the cd) at some stage I'd be more than a little interested to know your results.. To date I have had no problems download it or extracting it and burning the CD.

I trust you ensured "all" your data etc. was safely duplicated elsehwere - before you started the recovery/restore routine; and that it is a standard practice to regularly save all data etc. off the system entirely; so it's alway safe in event of system failures...


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#32
August 1, 2010 at 13:59:31

Yeah I save all my important stuff at least once a week... I have a "D" drive which all my photos, documents,music etc are stored on...... Just finished with setting everything up again, installing the updates was a bbitch, but all seems to be working ok ...for now anyway .......my pc seems pretty fast as well....yipeeeeeee
I will give ERD 205 another try, but not yet as I have had enough of pc's for a while ... I gained almost 4GB of extra space as well

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#33
August 1, 2010 at 15:56:51

Good for you - re' off system storage... So many don't and then it becomes a true t(r)ail of tears when things start to go wrong...

Can appreciate the "had enuff of PCs for now"; but do give ERD another go and let me know the results? Mainly so I can be aware of possible issues that "may" crop up when downloading and extracting it etc..; useful to pass on to others if needs-be?


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#34
August 1, 2010 at 16:12:48

"I gained almost 4GB of extra space as well"

That will soon go if you don't have your cache & system restore set to a minimum level.

Managing your Internet Explorer Temporary Internet Files
http://www.bleepingcomputer.com/tut...

Turn off or reduce system restore to save hard drive space in XP
http://www.windowsreference.com/win...
http://www.online-tech-tips.com/com...
Start > My Computer > right click & select Properties.
Select System Restore & untick > Turn off System Restore on all drives.
Select the drive with the operating system on, click Settings & set it on Min or slightly higher.
Any other drive or partition, click Settings & tick > Turn off System Restore on this drive.


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#35
August 3, 2010 at 06:42:44

Thanks form that guys ...... Give it a few days and I will have another go at ERD 205 and let you know what happens.

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#36
August 3, 2010 at 08:24:39

What the hell has happened to my pc, I decided to try ERD 205 and booted up my pc with it ...... I ran the tests , nothing showed up and I did not change anything ......now my pc will not reboot to normal windows. It comes up with something was changed (although I changed nothing) It gives me loads of options about "last known good configuration " and safe mode etc it is "safe mode with networking I am in now, but my pc with not boot back to the normal windows. PS.... when first starting up ERD 205 it did come up with " failed to install network adapter check WINBOM .... all I did was click ok as that was the only option and then it carried on with loading...but as I said I change nothing

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#37
August 4, 2010 at 22:18:24

mmm How very odd...

The winbom message isn't an issue...

A reply here tells you what that refers too etc...; nice an simple explanation...

http://www.pcreview.co.uk/forums/th...

When you say PC won't boot to normal mode... what actually happens? Any error messages or useful details?

When you boot up does the PC go straight to the boot-options/menu screen (with assorted selections) on its own; or do you have to press F8 yourself to get there?

ERD allows a repair of a damaged installation; have you tried that option? This although initially I'd be inclinded to ascertain what hapend (first) if possible? Useful to know for future reference...


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#38
August 5, 2010 at 00:46:04

It goes straight to the black screen with the multiple options on it's own. I have downloaded and installed the latest driver for the Network Adapter Marvell Yukon 88e8056 PCI - E Gigabit and the problem is still there

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#39
August 5, 2010 at 01:17:38

This is not likely a network driver issue...

I have seen the effect as you describe immediately above a few times...

http://www.velocityreviews.com/foru...

details one thing to check - via msconfig

and

http://windowsxp.mvps.org/safeboot.htm

is another to same end; possibly a litle clearer?

I do have a wee supsicion too about the hard-drive.. And that has been touted elsewhere (including first ref. immediately above) as being a possible... (HD starting to go down...)

Bearing mind the ealier problems... I wouldn't rule it out...

and this reference covers as above - but with a wee bit more...

http://www.softwaretipsandtricks.co...


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#40
August 6, 2010 at 06:06:38

when i had first bought an acer tower it did the same thing, turns out the power supply they used in it wasnt good enough so i put in a 700 watt one and i didnt have the issue any more

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#41
August 6, 2010 at 09:13:32

mm... interesting suggestion. Dell certainly had an issue with psu on one their towers a while back. Many a user discovered it and had to upgrade at their own expense; and later Dell also up'd the psu themselves...

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#42
August 8, 2010 at 02:50:49

I read what you suggested and everything checked out ok, but I still have the same problem,so I decided to do another clean install of Windows/software etc , but this time not run any other software other than what I have already got. I will monitor it and see what happens ....it's been a couple of days now and no problems, but I will bear in mind what you have been saying about the hard drive maybe on the fritz and the latest suggestion about the power supply.
Thank you so much for all your help guys it was much appreciated

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#43
October 3, 2010 at 01:01:34

I was having this issue with my computer and it ended up being a faulty graphics card.

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