access is denied message

January 25, 2007 at 10:52:06
Specs: Win XP with Media Ctr, Intel Pentium D Viiv Tech
I have a prob with System Volume Information folders. I understand the Sys. Vol. Info. folder in the root directory is supposed to be there, but after installing Microsoft's Baseline Security Analyzer a new Sys. Vol. Info. (SVI) folder appeared under C:\ and on my external hard drive J:\.

SVI folders details--
root directory SVI folder:
Size: 49.6MB
Size on disk: 22.8MB
Contents: 44 files, 5 folders

C:\SVI folder--
Same details as root directory SVI folder

J:\SVI folder--
Size: 0 bytes
Size on disk: 0 bytes
Contents: 0 files, 0 folders

I've read VERY many of your posts concerning "Access is denied" probs and tried all the suggestions to delete the 2 "extra" SVI folders. So far, I've tried Killbox, MoveOnBoot, HJT (delete a file on reboot), and followed Microsoft's Article 308421 (How To Take Ownership Of A File Or Folder In Windows XP) in Safe Mode with no success whatsoever.

In Killbox nothing happens. In MoveOnBoot nothing happens. In HJT when I choose the J:\SVI folder, this message appears: J:\System Volume Information is not accessible. Access is denied.

I can delete the 2 offending SVI folders in Safe Mode using Microsoft's article, but upon rebooting into normal Windows, the 2 folders magically reappear as if I hadn't done a thing.

I realize that I can hide these folders by checking that item in Tools>Folder Options>View, but I want to be able to see those particular folders/files. This is how I noticed this prob to begin with. I'd like these 2 SVI folders GONE because I don't believe they were there before.

I'm hoping that someone can help me solve this irritation because it's about to drive me to drink (more than I already do). If anyone has any suggestions, please don't go guru on me because I know just enough about pc's to be dangerous. Thanks in advance for ANY new help.

Windows XP Home w/Media Center, SP2
HP Pavilion a1412n
Intel 2.8 GHz Pentium D w/Viiv technology
C:\ drive--
Samsung SP2004C, 177GB, NTFS file system
J:\ drive--
Maxtor 6L200R0 USB external enclosed, AC power, 189GB, NTFS file system
DSL internet connection
all Microsoft updates current
AVG Anti-virus, AVG Anti-spyware, SpywareBlaster, Spybot S&D, Adaware, Windows
Defender, A-squared Free, CCleaner, MS Baseline Security Analyzer has been uninstalled
(all are current versions)

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January 25, 2007 at 11:54:47
Try adjusting System Restore.

System Restore Point
Start > My Computer > right click & select Properties.
Select System Restore & untick > Turn off System Restore.
Select the drive with the operating system on, click Settings & set it on Min.
Any other drive or partitions, click Settings & tick > Turn off System Restore on this drive.

How to Gain Access to the System Volume Information Folder
This article describes how to gain access to the System Volume Information folder. The System Volume Information folder is a hidden system folder that the System Restore tool uses to store its information and restore points. There is a System Volume Information folder on every partition on your computer. You might need to gain access to this folder for troubleshooting purposes.

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January 25, 2007 at 12:03:26
Should I let System Restore monitor my external hard drive?

It is a bad practice to let System Restore monitor an external hard drive. By design most external drive are monitored by System Restore. If any changes are made to the external drive while it is not connected to the system, the next time it’s connected System Restore will find an inconsistency in the SR log and cause all existing restore points to become corrupt and require there deletion. The same can be true if the external drive is powered off while the system is running.

A possible work around is to assign a permanent drive letter (the higher in the alphabet the better) to the external drive via Disk Management. To access Disk Management, go to Start - Run and type diskmgmt.msc then press enter.

Right-click a partition, logical drive, or volume, and then click Change Drive Letter and Paths.

Do one of the following:

1. To assign a drive letter, click Add, click the drive letter you want to use, and then click OK.

2. To modify a drive letter, click it, click Change, click the drive letter you want to use, and then click OK.

Reboot the system. Open System Restore and stop monitoring that drive. This should keep System Restore from monitoring that drive, but not always.

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January 25, 2007 at 12:49:08

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