A VERY annoying problem after uninstalling a game

April 6, 2014 at 09:12:40
Specs: Windows XP
So,after uninstalling a game called Tales Runner Singapore from my computer, i restarted it to see it was okay after the removal of the game itself.

After that,chaos happened.

After turning the computer on again,i noticed that something was VERY unusual.

The Icons and Task bar weere taking minutes to load,the icons were loaded,but the Task bar didn't show.

I managed to return the Task bar by then,but when i looked over...
It wasn't showing Google Chrome's minimize button after it,my Permissions for downloads got erased completely from Google Chrome,my Anti virus saying it's not protected,

It also made my computer not to play any sound from any website at all,even Mp3 files can't be played,the only way i can listen to music is by accessing a game,as i checked the hardware,it said No Audio device.

It's really strange for me,the speakers are working fine too,i checked on my webcam,it comes with a microphone and everything said:

"Default Device: No playback devices"

"Sound Recording: No recording devices"

"Midi Music Playback: No Midi playback devices"

I can't even see if i was connected to the internet or not.

Please help me with this! I can't take it!

See More: A VERY annoying problem after uninstalling a game

Report •

April 6, 2014 at 13:04:17
See what others think but I would be inclined to do a System Restore, then use the game uninstall procedure here:

Always pop back and let us know the outcome - thanks

message edited by Derek

Report •

April 6, 2014 at 18:06:10
I would agree with Derek. Try what he suggests.

Report •

April 6, 2014 at 19:25:17
Apparently it didn't work,i tried it with the Administrator too,it said I needed to restart my computer,so i did,and it still didn't work.

Report •

Related Solutions

April 6, 2014 at 19:56:28
Lets see what is going on.

Download OTL, save & run from your Desktop.
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

Upload the logs using this. I upload to Imgur.com for images & load.to for files ( neither need an account ) Give us the links please.

Image Uploader

How to use for files.

Free file sharing sites come & go, if Imgur.com & load.to are too busy ( or not working ) here are others to try.
free file upload no account needed

Report •

Report •

April 8, 2014 at 20:22:42
"Here it is"
Ok, here is the first step.

1: Lets get your clock right. Maybe it's in the wrong Time Zone.

I use time.nist.gov


Report •

April 9, 2014 at 05:40:02
Done with that part,the next step?

Report •

April 9, 2014 at 05:52:09
Run both of these, in this order.

2: Run AdwCleaner
How to download from Softpedia
Author's site
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

3: Run Junkware Removal Tool
How to download from Softpedia
Download Junkware Removal Tool onto your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

Report •

April 9, 2014 at 08:42:41
# AdwCleaner v3.023 - Report created 09/04/2014 at 22:38:18
# Updated 01/04/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : user - USER-EF502F6697
# Running from : C:\Documents and Settings\user\My Documents\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : APNMCP

***** [ Files / Folders ] *****

Folder Deleted : C:\Documents and Settings\All Users\Application Data\apn
Folder Deleted : C:\Documents and Settings\All Users\Application Data\AskPartnerNetwork
Folder Deleted : C:\Program Files\AskPartnerNetwork
Folder Deleted : C:\Program Files\FoxTab
Folder Deleted : C:\Program Files\Mega Browse
Folder Deleted : C:\Program Files\MyPC Backup
Folder Deleted : C:\Program Files\Mysearchdial
Folder Deleted : C:\Documents and Settings\user\Local Settings\Application Data\genienext
Folder Deleted : C:\Documents and Settings\user\Local Settings\Application Data\Mobogenie
Folder Deleted : C:\DOCUME~1\user\LOCALS~1\Temp\AirInstaller
Folder Deleted : C:\DOCUME~1\user\LOCALS~1\Temp\apn
Folder Deleted : C:\Documents and Settings\user\Application Data\FoxTab
Folder Deleted : C:\Documents and Settings\user\Application Data\Mysearchdial
Folder Deleted : C:\Documents and Settings\user\Application Data\newnext.me
Folder Deleted : C:\Documents and Settings\user\Start Menu\Programs\Mobogenie
Folder Deleted : C:\Documents and Settings\user\My Documents\Mobogenie
Folder Deleted : C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\72tpeh4s.default\Extensions\ffxtlbr@mysearchdial.com
[!] Folder Deleted : C:\Documents and Settings\user\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\dchmpbaclbiioedakpcldenooikekokm
File Deleted : C:\WINDOWS\system32\roboot.exe
File Deleted : C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\72tpeh4s.default\searchplugins\Mysearchdial.xml
File Deleted : C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\72tpeh4s.default\user.js
File Deleted : C:\Documents and Settings\user\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Storage\chrome-extension_pflphaooapbgpeakohlggbpidpppgdff_0.localstorage

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKCU\Software\Google\Chrome\Extensions\dchmpbaclbiioedakpcldenooikekokm
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\dchmpbaclbiioedakpcldenooikekokm
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\esrv.mysearchdialesrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.mysearchdialesrvc.1
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialappCore.1
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialdskBnd
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialdskBnd.1
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialHlpr
Key Deleted : HKLM\SOFTWARE\Classes\mysearchdial.mysearchdialHlpr.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [mobilegeni daemon]
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [DrvUpdater]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3004627E-F8E9-4E8B-909D-316753CBA923}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4AA46D49-459F-4358-B4D1-169048547C23}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4ED063C9-4A0B-4B44-A9DC-23AFF424A0D3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E993643-8FBC-44FE-BC85-D318495C4D96}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A43DE495-3D00-47D4-9D2C-303115707939}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C358B3D0-B911-41E3-A276-E7D43A6BA56D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D40753C7-8A59-4C1F-BE88-C300F4624D5B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{219046AE-358F-4CF1-B1FD-2B4DE83642A8}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{77AA745B-F4F8-45DA-9B14-61D2D95054C8}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{3004627E-F8E9-4E8B-909D-316753CBA923}]
Key Deleted : HKCU\Software\APN PIP
Key Deleted : HKCU\Software\AskPartnerNetwork
Key Deleted : HKCU\Software\InstallCore
Key Deleted : HKCU\Software\mysearchdial
Key Deleted : HKCU\Software\mysearchdial.com
Key Deleted : HKLM\Software\AskPartnerNetwork
Key Deleted : HKLM\Software\InstallCore
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\IM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\mysearchdial
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\IM
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Mobogenie
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\MyPC Backup
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\mysearchdial

***** [ Browsers ] *****

-\\ Internet Explorer v7.0.6000.20935

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]

-\\ Mozilla Firefox v24.0 (en-US)

[ File : C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\72tpeh4s.default\prefs.js ]

Line Deleted : user_pref("browser.search.defaultenginename", "Mysearchdial");
Line Deleted : user_pref("browser.search.order.1", "Mysearchdial");
Line Deleted : user_pref("browser.search.selectedEngine", "Mysearchdial");
Line Deleted : user_pref("browser.startup.homepage", "hxxp://start.mysearchdial.com/?f=1&a=ir_14_13_ch&cd=2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyEtDtAtDyD1[...]
Line Deleted : user_pref("extensions.enabledAddons", "ffxtlbr%40mysearchdial.com:1.6.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0");
Line Deleted : user_pref("extensions.mysearchdial.AL", 2);
Line Deleted : user_pref("extensions.mysearchdial.aflt", "ir_14_13_ch");
Line Deleted : user_pref("extensions.mysearchdial.appId", "{CA5CAA63-B27C-4963-9BEC-CB16A36D56F8}");
Line Deleted : user_pref("extensions.mysearchdial.cd", "2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyEtDtAtDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StC0EtCtAtD0FyEtBtG0Fzz0A0[...]
Line Deleted : user_pref("extensions.mysearchdial.cntry", "PH");
Line Deleted : user_pref("extensions.mysearchdial.cr", "1961794908");
Line Deleted : user_pref("extensions.mysearchdial.dfltLng", "");
Line Deleted : user_pref("extensions.mysearchdial.dfltSrch", true);
Line Deleted : user_pref("extensions.mysearchdial.dnsErr", true);
Line Deleted : user_pref("extensions.mysearchdial.dpkLst", "3654782829,1334533236,1121012847,231756876,1895130307,603719297,4288797614,3754950497,426401714,3046281807,752626116,1657571787,3224935090,2597085128,18285[...]
Line Deleted : user_pref("extensions.mysearchdial.excTlbr", false);
Line Deleted : user_pref("extensions.mysearchdial.hdrMd5", "E9CDB57DFA777EF00D123014D27A4004");
Line Deleted : user_pref("extensions.mysearchdial.hmpg", true);
Line Deleted : user_pref("extensions.mysearchdial.hmpgUrl", "hxxp://start.mysearchdial.com/?f=1&a=ir_14_13_ch&cd=2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyEtD[...]
Line Deleted : user_pref("extensions.mysearchdial.id", "0000F08C42AB0F26");
Line Deleted : user_pref("extensions.mysearchdial.instlDay", "16158");
Line Deleted : user_pref("extensions.mysearchdial.instlRef", "140305_b");
Line Deleted : user_pref("extensions.mysearchdial.lastB", "hxxp://start.mysearchdial.com/?f=1&a=ir_14_13_ch&cd=2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyEtDtA[...]
Line Deleted : user_pref("extensions.mysearchdial.lastVrsnTs", "");
Line Deleted : user_pref("extensions.mysearchdial.newTabUrl", "hxxp://start.mysearchdial.com/?f=2&a=ir_14_13_ch&cd=2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutCyE[...]
Line Deleted : user_pref("extensions.mysearchdial.pnu_base", "{\"newVrsn\":\"95\",\"lastVrsn\":\"95\",\"vrsnLoad\":\"\",\"showMsg\":\"false\",\"showSilent\":\"false\",\"msgTs\":0,\"lstMsgTs\":\"0\"}");
Line Deleted : user_pref("extensions.mysearchdial.prdct", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.prtnrId", "mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.sg", "none");
Line Deleted : user_pref("extensions.mysearchdial.srchPrvdr", "Mysearchdial");
Line Deleted : user_pref("extensions.mysearchdial.tlbrId", "base");
Line Deleted : user_pref("extensions.mysearchdial.tlbrSrchUrl", "hxxp://start.mysearchdial.com/?f=3&a=ir_14_13_ch&cd=2XzuyEtN2Y1L1QzutDtDtDtD0FtDzz0CyEtB0A0BtD0FtByCtN0D0Tzu0SzztCzztN1L2XzutBtFtCzztFtBtFtDtN1L1CzutC[...]
Line Deleted : user_pref("extensions.mysearchdial.vrsn", "");
Line Deleted : user_pref("extensions.mysearchdial.vrsni", "");
Line Deleted : user_pref("extensions.mysearchdial_i.newTab", false);
Line Deleted : user_pref("extensions.mysearchdial_i.smplGrp", "none");
Line Deleted : user_pref("extensions.mysearchdial_i.vrsnTs", "");

-\\ Google Chrome v

[ File : C:\Documents and Settings\user\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url
Deleted : search_url
Deleted : keyword


AdwCleaner[R0].txt - [12466 octets] - [09/04/2014 22:36:04]
AdwCleaner[S0].txt - [11538 octets] - [09/04/2014 22:38:18]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [11599 octets] ##########

And for JRT:

Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Microsoft Windows XP x86
Ran by user on Wed 04/09/2014 at 22:47:03.59

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName
Successfully repaired: [Registry Value] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

~~~ Registry Keys

~~~ Files

~~~ Folders

Scan was completed on Wed 04/09/2014 at 23:06:23.18
End of JRT log

What's next?

Report •

April 9, 2014 at 15:01:06
4: Download & run Unhide
To run Unhide, simply download it onto your Desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
When Unhide is complete, it will create a logfile on the Windows Desktop called Unhide.txt.
Copy & Paste the contents of the log in your next post please. Let me know if it doesn't produce a log.

5: Run Malwarebytes' Anti-Malware ( MBAM ) Free Version. Use Quick scan. Copy and Paste the contents of the log please. Note how to avoid the trial period.
If you can't find the log, do a search for malwarebytes or look in here.
C:\Users\Pete\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs
Replace Pete with the User's name.
Make sure you Uncheck > Enable free trial at the End of the install.
If your MBAM log indicates "No action taken". That's usually a result of NOT clicking the Remove Selected button after the scan.
Quick Scan versus Full Scan

Report •

April 9, 2014 at 15:07:29
I have been in bed, we are about 12 hours ahead of you.. I'm here.

Report •

Ask Question