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I can't get the 3com DSL modem #3CP3617B to work. Everything loads fine, nothing shows errors. However when I dial, I get a 719 error, Remote PC not responding. I can move the modem to my NT4.0 svr with the same set up and it works fine. I've seen several posts throughtout the internet about the same problem and thought I'd toss it around in here.
Thanx.
I have the same EXACT problem. I have used WindowsXP Professional first and this is what happened; I had to install my old 56K-modem driver since WindowsXP Pro refused to see my modem. That install worked fine. WinXP Pro saw my 3Com HomeConnect ADSL Modem PCI 3CP3617B-BS0 PCI but, it did not accept it with the WinME drivers. So, I installed the Win2000 driver and then everything "seem" fine, except, of course, I now had the very same error you have. Mainly, error "721: The remote computer is not responding." My ISP is BellSouth and I'm using their FastAccess DSL Internet service.
Now, I am using WindowsXP Personal (Home) dual booted with WinME, and it dislikes both my 56K and ADSL modem. Go fig. I'm not worried about the 56K I'll eventually get it to work. But, I have the same problem with my ADSL modem; I can't connect to my ISP's computer. Judging by several different error messages I've seen, it appears to be a Protocol issue involving PPP over ATM(LLC) TCP/IP. In short, my computer can't talk to BellSouth’s computer.
I've noticed several oddities, though. If you bring up 3Com's QuickView control center it will show flat out that 1) the ADSL modem and its line are up and running and 2)if you click the "Packet Information/Configuration Settings" tab you will see that information (packets) is actually leaving the system, however, nothing is returning to the system. Also note, that in my case under this same tab in the "ADSL Configuration Status" section, "Connection Address VCI" has changed from 35 (which it's supposed to be) to 0 and that "Frame Method" is now "PPPoA (VC Mux)"; It's supposed to be "PPPoA (LLC)". My documentation claims that PPPoA (VC Mux) is an acceptable setting similar to PPPoA (LLC).
I'm still tinkering with my settings to try and correct this, If I figure something out I will definitely post it here. Until then, I'll appreciate any help from anyone who knows how to resolve this chaos. Thanks in advance.
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hello there
the drivers included on the kit bellsouth put together for adsl do not include drivers for windows xp, only for windows 2000.
3com is currently working to write a driver for this type of modem, in the meantime, you can probably use another pc for your dsl connection, or use dial up modem under windows xp. Or you could just get another hard drive and load windows 9x/nt/2000 to connect to the net using your adsl modem.
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Okay I believe I finally figured this mess out! For all those users, like myself, who have had trouble connecting to the Internet with 3Com ADSL Modem 3CP3617B-BSO under WindowsXP Home/Pro. Try the following.
First of all, I am a BellSouth FastAccess user. Which means that I have to "dial-in" and provide a password to connect to my DSL service. My assumtion is that this fix is for those people who have to dial in and give a password to obtain access to their ISP. However, it doesn't hurt for anyone to try this if they are having problems with the above mentioned 3Com ADSL modem.
Follow your manual's install process for Windows95/98/Me/2000. Make sure you use the driver for Windows 2000 which is '3Com ADSL PCI Modem DialUp/PPP (Win 2000)'. It will be easy to choose as it should be the only one with a version number. After you go through the usual steps and your 3Com Quick View is "Green" proceed to manually create your dial-up connection.
Goto to 'Start'-->'Network Connections'
Click 'Make New Connection' (The Network Connection Wizard should appear)
Click Next
For 'Network Connection Type', Click 'Connect To The Network At My Work Place'
Click Next
For 'Network Connection' Click 'Dial Up Connection'
Click Next
For 'Select A Device' you may see several listing for the 3Com modem, choose the one with the LOWEST ATM number. For example, ATM7-0 or ATM8-0.
Click Next
For 'Phone Number To Dial', type in p8,35 (no spaces, no caps and use the comma between p8 and 35). Make sure 'Use dialing rules' is unchecked and do nothing else on this page.
Click Next
For 'Default Connection' you can set this connection as your default if you wish and put in your user name and password for 'any user to connect' as well.
Click Next
You should now see the 'Completing The Network Connection' window. You can name your connection here and put a shortcut to the Desktop if you wish.
Click 'Finish' your connection window should pop up (if not just click the Icon on your desktop or inside Network Connections.)
If you opted to provide your user name and password during set up they should be present here. Click 'Dial'
You should get the following 'Network Protocol Connection Result':"One or more requested network protocols did not connect successfully."
"TCP/IP CP connected successfully."
"IPX/SPX or compatible CP reported error 733: Your computer and the remote computer could not agree on PPP control protocols."
"Press Accept to use the connection as is, or Hang Up to disconnect."
You don't need the IPX/SPX for your PPP DSL connection because most Internet communications are using TCP/IP. In short, or I should say in theory, you can safetly click the box next to "Do not request the failed protocols next time." I've click it and I still connect with no problems.
I hope this helps!
James
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Sad news. My idea in my previous post worked for awhile, but now it suddenly stopped. This is so frustrating. I think it may have something to due with the fact that there is no Dial-up Adapter installed, or it is but WinXP calls it something different. In any case, since it's not there (or not able to be found) it is difficult to configure it for a proper connection. I did get my connection up, so there has to be more ways to configure the modem to connect. I just don't know what they are. Alas, I'm on the hunt again to try and resolve this issue. Hopefully, 3Com will have an XP driver soon....maybe.
James
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hello james
that was an iteresting post. I've been clicking all over windows xp and reading all their help files to set up bellsouth fastaccess, I'll attempt to call bellsouth sometime in the future. my question is when you click on the bellsouth fastaccess icon on my desktop why the dial up modem is called instead of the dsl modem? is there a way to force the dsl modem to work here?
I'm using netzero since windows xp did not like aol for windows 2000 too much.
I wish I could use my fastaccess connection to really test ie 6 and media player bundled in windows xp.
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A friend of mine got the USB DSL modem instead of the 3com internal, and his is running fine in XP. It's definitely a driver issue, but I wonder if 3com is going to produce a driver when their web page says the card is discontinued.
I've now got the card in my 2000 machine with the connection shared to my XP machine. However, it keeps loosing the connection and when I try to get it back, it says the line is busy.
I realize my cable service was slower but dang it, it was always there for me.
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hello there
in the past 2 attempts I was unable to use my 3com 3cp3617b dsl modem. Then it ocurred to me that if I formatted the hard drive using ntfs, then loaded windows 2000, to see if fast access worked under windows 2000. It did work beautifully, then I upgraded windows 2000 to windows xp, for the time being fast access is working like a champ and I have not had any further problems. I hope it still works after shutting down and rebooting the pc. Anybody find any other ideas? I sincerely appreciate your comments
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i had the same probl
the solution is raspppoe
http://user.cs.tu-berlin.de/~normanb/:P
Rodrigo
brazil
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Topper,
Do you know if your friend is using a 3Com Dual Link modem (external)??
Do you how he made it work out on Windows XP??
Tks!
Luiz Eduardo
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I am having the same problem. Xp does not belive that anything else but a analog modem can dial. I instaled the modem just fine, the atm connected just fine also, but when i got the to dail part it would "make up" an analog modem and then get supprided when it could not find a modem to dial. I contacted bellsouth on this issue and they were stumped, they dont even offer support fror xp. When they do it will only be for the usb modem. So those of us with internal modems are tuck on our own.
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A few months ago when I signed up for Bellsouth Fast-Access, they gave me a couple of different choices for the type of modem I could use. They recommended the internal PCI 3com modem for best performance.
Today, I found out that my setup will no longer work after upgrading to Windows XP. Their only solution : Send them $130 for a new modem.
I was upset with this, the speed has always been great, but they obviously lack in their ability to keep me as a customer. My argument was why should I pay for a replacement modem that they recommended for me to get, when i could pick up the phone, call my cable company, and get free installation and a free cable modem for less.
I cancelled the service at that point. I actually found a better solution: you can keep your DSL service through a 3rd party. The one I have enrolled with is : DirectTV DSL .
I get a hi-tech DSL 'Gateway' that provides me with ethernet or USB connection and the same great speed for only $24.99 . I immediately save this amount since the first 3 months are only $19.99 . The price is the same after that ( 49.99 )
I will receive the new equipment and be back up in 12 days
with what so far seems to be much better service and support !!! There are lots of other extras as well . Go here for more details:
http://www.directvdsl.com/products/value.aspPlease evaluate it for your self and make your own decision. I do not work for them or anything like that, I just want everyone to be aware of their options !!! I think I'll be getting the best of it all !
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Bellsouth and 3COM 3CP3617 ADSL: MY PROBLEM was the "Dial-Up" in WindowsXP
4)Do a Properties on FASTACCESS DSL a) on the GENERAL tab, the only check should be on device ATM8-0 b)on the OPTIONS tab, the only checks are display progress while connecting and show icon notification. d)on the SECURITY: Allow unsecured password if not you'll get error 721. c)on NETWORKING tab, click Settings: Check Enable LCP and Negotiate multi-link. Only protocol showing is TCP/IP leave as default. By the way, my Rx speed is 1,472,000 which is excellent.I hope this helps.
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I'll just say for the record, BellSouth will support XP and this PCI modem/adapter if you recieved it after September, if you recieved it before then, their solution is to have them send you a new one (which is actually a different make/model, Effecient systems modem) or to wait until after christmas for drivers for the 3com version. Great that they sent out modems to customers that are no longer in production.
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Supposedly you can set up the modem to work with the RFC 1483 (I think that's it) drivers and setup the modem using PPPoE connection instead of a PPPoA. If anyone has figured this part out, I would appreciate some help.
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I think I have tried every possible combination and still haven't got anything to work. When are drivers suppost to be released?
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I posted a possible solution on this site before, but it didn't work. An associate of mine has had the same problem. However, while we were both searching for an answer he finally found a solution that works. I know this solution works because I'm writing and sending this post under Windows XP using my 3Com HomeConnect PCI modem. My friend Jack sent me the following soultion:
Try the following:1. Remove the device driver first; (you may or may not have to reboot. Try without rebooting first)
2. Run 3COM's setup program in the first dialog still select Bellsouth Fast Access and Internet Service.
3. In the second dialog select Ethernet (Bridge/PPP over Ethernet) instead of PPP over ATM (LLC).
Then follow the following steps as described in XP's help:
To make a broadband connection using Point-to-Point Protocol over Ethernet (PPoE)
Open Network Connections
Under Network Tasks click Create a new connection and then click Next.
Click Connect to the Internet and then click Next.
Click Setup my connection manually and then click Next.
Click Connect using a broadband connection that requires a user name and password.
Follow the instructions in the New Connection Wizard providing the information from your ISP
As you see you don't need to provide a phone number.
If nothing works after doing the above, remove the drivers again and reboot. But, make sure you cancel Windows attempt to reinstall the drivers then follow these instructions starting at number 2.
I hope this helps everyone out as I know how frustrating it was not to be able to use my high speed ADSL modem under XP. You'll also note that XP will tell you that you are connected at 10.0MB/s. My connection has been sped up.
James
PS This site http://www.dslreports.com/doconcern let's you test your xDSL connection speed. I thought it might be interesting to add.
I posted this info under another post as well titled Windows XP Solution
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Dear Dude,
First off, sorry for not responding soon. I don't frequent this site often other than to try and post a fix here and there.
Yes, there is a way to make any modem your default under Windows XP. The following assumes that you have a connection set up in Network Connection for your modem.
On your desktop right click (left click if your mouse is set up for left handed use) on 'My Network Places.'
Click 'properties.'
'Network Connections' should appear.
Now, right click the modem you wish to be the default.
On the context menu that pops up you should see a line that reads 'Set as default connection.' Select this and that will make whatever modem you selected your 'preferred' modem.
Use this same method to unselect or change your default modem.
James
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Hello, All:
Important note, when you uninstall your 3Com modem driver, use your modem CD to uninstall it so you are sure to properly remove all driver componets. Sorry, for not stating this clearly in my posts.
James
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I to have been lead astay by BellSouth! They informed me when installing my DSL service that the 3Com Modem was the "state of the art" in modem tech and support would always be there! I would like to upgrade to Windows XP but the 3Com internal modem (3CP3617)will not support it and as you all are aware 3Com has no updated drivers for it! I have emailed BellSouth at least 4 times regarding this and received 4 different answers. I called once and was advised that 3Com will not be providing updated drivers as the product line has been discontinued. I also contacted 3Com via emails and phone and they stated the same. BellSouth told me that I must purchase a new modem and a network card if I didn't already have one. Why should we pay to correct a problem that we did not create? Why didn't BellSouth advise us that there would be a problem with future updates to this modem? Why hasn't BellSouth notified us directly to work out a solution to the problem other than "buy a new modem"! Somewhere there must be a pirate source that could provide a solution to this problem, i.e. an updated driver or a simple proven solution to get around this problem! I believe that BellSouth owes the users of this "state of the art" modem something for the problems they had caused us!!!!!!!!!!
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I have been advised by BellSouth today that 3Com will have a beta driver available by the end of the year for the 3CP3617 PCI. I trust this is not another fairy tale on their part! Until then I will continue to look for a good, simple fix to the problem! Any help would be appreciated.
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the only fix isn't really a fix i've seen it plastered on the posting as well as others like it...........it only works PART of the time and that's just no good enough for me....meaning you're connection will drop if you tax your line by streaming while surfing or things like that...this sux....where did u hear that they'd be putting a driver out at the end of the year?
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To Those Who Are Interested:
I've read of a few "fixes" (and complaints about said fixes) that have been offered up for the 3Com HomeConnect PCI modem. However, most all of those require that you never reboot your system again, or the "fix" will no longer work.
The fix I've posted with information from my associate Jack Cheng does work ALL of the time, at least on my computer. I've rebooted and utterly shut down my computer for extended periods of time (hours, days) countless times to test the stability of this fix. It works just fine, all the time.
I can stream my head off without much difficulty (other than normal net congestion from time to time). For example, I'm writing this post, watching Michael Jackson's You Rock My World Video, and downloading six files under eDonkey. Now, because eDonkey stresses windows and your Internet connection badly, I'm only able to watch the video at a slightly reduced speed (100kbps, rather than 300kbps), but I can still do it without my connection being lost.
This is just a small example; I've stressed my connection on purpose to a far greater extent to test it and still had it up and running. All-in-all, it boils down to 1) how much Windows XP is going to fight you; 2) your computer; 3) your phone line; and 4) how far you are away from your phone companies central office.
James
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Dear Sir,
I want an external modem for connect with my
VOIP Gateway.Modem needs with a port RJ 11 and more than one port RJ 45 .It can connect internet
connection stand alone.
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To: James E. Gordon
Regarding your post dated 11-01-2001 & 11-18-2001; Subject Matter: "3Com DSL Modem" (response #16)& (rsponse #23) ...
If you would please guide me thru item #1 ... "removing the device driver". I am considering trying your fix here but can not afford making an error. Please give me a step-by-step on that procedure.
Thanks!
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I have a 3Com Dual Link HomeConnect ADSL
USB/ LAN external device ! and !
until now I can't found a driver for XP Professional !
At 3com site nothing about ! :((
I back to use win2000 without problems !!
But if anybody knows abou a driver ! please
tell me !!Thanks !
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(1) its not bellsouths fault they had no idea that 3com wasnt going to make a driver for xp (2) now bellsouth has to find a 3rd party to build a driver for the 3com (3)they are offering a trade in for customer who recieved a 3com from them after august somthing "cant remember the date" why this date i dont know. the trade in is efficient networks speedstream 3060(4)alot of yall got the 3com for free FREE in some promotion yall cant bitch period (5) and actually the best modem in my experince 2nd to any ethernet modem is the alcatel usb laugh if ya wanna i know " 4060 crap 3060 crap 3com crap " best modem bellsouth has alcatel speedtouch home NO DRIVERS, and in xp no 3rd party software that gos for any ethernet modem.(6) and the guy talking about direct tv LMFAO you know your using the same dam line, dtv leases them lines from bellsouth wait till you need tech support LMFAO or something gos wrong with the line LMFAO who you think dtv has to call LMFAO BELLSOUTH not saying it wont get fixed but you think a bell techy is going to work just as hard for you the dtv customer then he would for bell cu ,,,nope
(6)quit bitchen open up wallet purchase alcatel speed touch home" which you should have done in the first place " and point blame towards 3com not bellsouth(7) this one is a tip ,the new promotion gives you any modem free after rebate" you pay for modem after 2 billing cicles they credit you account for the modem" think about this and you may come up with a solution "canceling acount then reorder probably wont work think again"
thank you im done
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