|Please copy & paste instructions into a text file, print steps & info. You will need them as they are hard to remember & for when you are offline.|
The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.
Some infections are unremoveable.
Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.
The use of the computer is the primary factor in the decision whether to re-format and re-install, or just disinfect.
How to report ID theft, fraud, drive-by installs, hijacking and malware?
If any program won't run, let me know. Post the log/logs after each run.
After each fix or change we make, let me know how the comp is running. Example: Still cannot boot into Normal mode.
1: Download & run Unhide
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run, it does take some time, be patient. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
3: Download Security Check by screen317 from one of the following links and save it to your desktop.
4: Run ESET & post the log please.
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
How can I view the log file from ESET Online Scanner?
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.