won't download/install updates

Dell Inspiron black 15r notebook
June 10, 2011 at 21:09:51
Specs: Vista Home Premiun, 3 gig
My daughter re-formatted her hard drive, choosing the option to "return to factory settings".

It is set up, but it will not let her do any updates. I have called Microsoft - what a waste!

She has a Dell 1525 Inspiron notebook.I don't have the slightest idea of how to help her; she is crying, after working on this thing for the last 6 hours.

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June 10, 2011 at 23:21:35
"...it will not let her do any updates..." ... any error messages?

... it might be worth looking through some of these check boxes first.

Demonstrative exspelling
... there is logic to this madness!
Grrrrrrrrrrrrrrrrrrrrrrrrrrr... .im

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