won't download/install updates

Dell Inspiron black 15r notebook
June 10, 2011 at 21:09:51
Specs: Vista Home Premiun, 3 gig
My daughter re-formatted her hard drive, choosing the option to "return to factory settings".

It is set up, but it will not let her do any updates. I have called Microsoft - what a waste!

She has a Dell 1525 Inspiron notebook.I don't have the slightest idea of how to help her; she is crying, after working on this thing for the last 6 hours.


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#1
June 10, 2011 at 23:21:35
"...it will not let her do any updates..." ... any error messages?

... it might be worth looking through some of these check boxes first.

.
Demonstrative exspelling
... there is logic to this madness!
http://img132.imageshack.us/img132/...
Grrrrrrrrrrrrrrrrrrrrrrrrrrr... .im


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