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WMP stopped working

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Original Message
Name: marcusgi
Date: June 19, 2008 at 04:46:12 Pacific
Subject: WMP stopped working
OS: Vista Home Prem SP1
CPU/Ram: Pentium D 820
Model/Manufacturer: Compaq
Comment:

Hi,

WMP crashes now when I open it. No way to reinstall in Vista. Here is an error report if anyone has an idea what to fix:

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919356
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474ddbcb
Exception Code: c0000005
Exception Offset: 000aa926
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 328f
Additional Information 2: e21b6c3b2a1c86ad005f9a2e39ddb3b2
Additional Information 3: ec52
Additional Information 4: caef368bea7731e0749b8f07380a0837

Extra information about the problem
Bucket ID: 809264526


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Response Number 1
Name: kx5m2g
Date: June 19, 2008 at 17:13:37 Pacific
Reply: (edit)

Try reading the posts here or here. I sometimes get the same mesage myself and have just ignored it. If any of these remedies work, post back here and let us know.


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Response Number 2
Name: marcusgi
Date: June 20, 2008 at 03:47:10 Pacific
Reply: (edit)

What resolved the issue actually was deleting the DRM store.

http://support.microsoft.com/kb/891...

Deleting all the files in C:\ProgramData\Microsoft\Windows\DRM

I don't actually subscribe to any music services like napster or anything online that requires you to update your music licenses, so I "hope" that deleting the folder is safe. I only have my own mp3's on my mp3 player. All I know, is it is working like a charm again!


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