Windows Vista Shutdown/Internet Issues

July 26, 2010 at 12:16:44
Specs: Windows Vista Home, AMD Ahtlon Dual Core
I am working on a friend's laptop, and I have sort of a weird issue. It is an Acer laptop running Windows Vista. OS boots up just fine, but that's about where everything starts failing. I have the laptop plugged in with an ethernet cable directly to the router. He is picking up an IP address and everything, but is unable to browse. Vista tells him he has local access only. I have used a Ultimate boot CD for windows and tried to run all virus/malware scans with very little detected.

I have also ran the NETSH commands to reset TCP/IP stack in vista. Still having trouble browsing. No proxy settings are set in both Internet Explorer and Firefox. I cannot ping, it fails to even run the command. I also have issues uninstalling/installing software. I just kind of locks up when I start the process of doing either one. I also can't shut down the computer or restart normally, I am forced to hit the power button. I cannot think of anything else to try at this point other than a re-format of Vista. I have not ran a full CHKDSK /R yet, but I might try to that see if anything is corrupt. Any help would be appreciated.

Thank you.

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July 26, 2010 at 17:05:02
Well - it kinda looks like you have gone through most of the things I would check, but here are my ideas anyway

1. Can you ping the loopback address?
If you can ping the loopback address then it generally means that vista is configured correctly

2. Could you access the internet using the UBCD4WIN/ Any live linux distro? If so then it could be a driver issue

3. Does disabling the installed firewall help at all? Even windows firewall can mess up sometimes. Try disabling it and see what happens

I dont know if you have already tried these, but I thought I would add them in and see if they helped at all!

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July 26, 2010 at 17:11:34
Thanks for your help, I will give that all a shot.

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