Windows Explorer keeps freezing

Microsoft Windows vista home premium w/s...
January 4, 2010 at 12:59:46
Specs: Windows Vista Home Premium SP2
Hi there,
Most times when I try accessing a folder that has media files (namely music and videos), Windows Explorer will freeze and display the message "Windows Explorer has stopped working."

Every other program I'm using is unaffected, just all the Windows Explorer windows I have open will all freeze and then close.

I'm using Vista Home Premium SP2.
This is the Event Viewer info:
Level Date and Time Source Event ID Task Category
Information 2/01/2010 12:15:10 p.m. Windows Error Reporting 1001 None "Fault bucket 1348551198, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: Explorer.exe
P2: 6.0.6002.18005
P3: 49e01da5
P4: StackHash_1703
P6: 00000000
P7: c0000005
P8: 0578b5ed

Attached files:

These files may be available here:

Thanks in advance (:

See More: Windows Explorer keeps freezing

Report •

January 4, 2010 at 14:43:37
Yes, I have scanned my computer with the AVG Anti-Virus Free Edition 8.5 and I haven't gotten and viruses.
Do you recommend any Anti-Malware software?

Report •

January 4, 2010 at 14:44:16
Yes, it sounds like the symptoms of a virus or malware to be honest. They're known to cause all kinds of conflict with the explorer - mainly because they're trying to manipulate it behind the scenes.

Download Malwarebytes or Spybot Search & Destroy. Those are good tools for checking for and eliminating nasty apps.

Failing that, you might want to check that everything is okay with your registry. There's also a chance that the freezing could be caused by a bad driver if you've recently installed any new hardware.

Report •

Related Solutions

Ask Question