why is my laptop crashing when i plug in the power jack ?

September 29, 2014 at 08:17:05
Specs: Windows Vista, Dual Pentium(R) CPU T2390 2038 MB
The laptop shuts down when I pug in my jack
it started out to just crash after a short space of time
then freezing somewhere along the line o fthe reboot

and yes have checked heating but htis does it hot r cold
in fact i wonder if this is making the fan not work cos have had so much trouble with it for such a long time

the only way can run pc is on battery and in safe mode with networking
battery is charging but when you put in the power jack it now completely crashes
power jack is not at all wiggly replaced it myself last year

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September 29, 2014 at 14:25:06
Is this a laptop? Sounds like it might be the power adapter but just to be on the safe side download, install and run this:
(free version from green button top right).

Before you run it go to "Settings > Detection and Protection" and put a check mark in "Scan for rootkits". If it finds anything at all please copy/paste the log on here.

I appreciate you might have to download and install it using safe mode. If you can't get the download then Save the download file on another computer then transfer it with a flash drive to this one. Double click the download file to install.

Always pop back and let us know the outcome - thanks

message edited by Derek

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September 30, 2014 at 21:45:07
If you plug it into the charger and then turn on the laptop does it have the same problem?

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