Vista won't load after trying Win 7 upgrade

December 28, 2009 at 16:25:10
Specs: Windows Vista
I’ve created a big mess with my computer and would appreciate any insight: My Acer Apsire computer came with Windows Vista installed. The updates for the computer never worked properly. I attempted to upgrade to Windows 7 and got an error because I needed the service pack for Vista. I downloaded it and installed it but I kept getting the same error. I thought if I reinstalled everything back to the original state that the updates might work then. Well it didn’t- it completely crashed my computer and wouldn’t load Windows. I got a hold of some recovery discs that were not for my computer with Windows XP on it. It wouldn’t get past the step of naming the computer. I then tried to upgrade to Windows 7. It appeared to work but would not load. I finally decided to order the recovery discs for my specific computer. I got an error code: 0xa000000e. After doing some reading it looked like I needed to delete the partitions on my hard drive. I deleted the partitions using GParted and created one large partition. The recovery discs installed but Windows Vista would not load. It appeared that the Windows 7 installation was still trying to complete. Is there anything I can do to save my computer?

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December 29, 2009 at 04:19:05
If you want to install Win 7, boot to Win 7 DVD and select Install Now, then Custom (Advanced) and then Drive options.

First delete all partitions and then create new partitions with Win 7 DVD. You can also choose Format. But you do not see any formating operation.

Then continue to install normally.

Happy new year.



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December 29, 2009 at 09:33:20
Did you check to see if your laptop is supported [drivers] under windows 7? You should see this on the company web site concerning your model.

If you deleted the partitions windows 7 is not an issue. That error usually relates to the wrong driver installed.

Recovery disks should have worked. Where did they come from? If acer I would talk to their tech support

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December 29, 2009 at 13:28:16
I don't think I can directly upgrade to Windows 7 from where my computer is now. It does not have the Vista service pack that is needed.

I did get the restore discs from Acer and have emailed them about my problem. Who knows when they'll get back to me. I just want a working computer!

Thanks for the ideas!

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March 21, 2010 at 12:34:05
Just an FYI- I took my computer to a tech and apparently it was a faulty video card. He took it out and the recovery disks worked perfectly.

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