Vista wont boot on Acer

Acer / Aspire 9830
January 26, 2011 at 03:40:39
Specs: Windows Vista
I have a Acer Aspire 9830. It is about 1 year and 8 months old. It was working fine one day and then the next nothing. The computer will turn on, it will show the manufacturer logo (acer) and the BIOS "seems" to be working. but right after that screen, the screen goes black and the cursor appears (and it responds to all mouse movements) but there it stays forever and ever... The only way to restart it is to hold down the power button for 5 seconds or pull the battery. If I try to restart it, the same things happen except that now it will ask me if I want to start up in safe mode or normally or safe mode with cmd promt. when choosing safe mode, the screen goes black and then cmd line script appears which says it is loading different drivers. Once it seems to stop loading drivers the screen goes black once more and the cursor appears and thats where it stays. I've tried to do the start up repair and restore the computer back to a earlier restore point, but that fails. I can't take the computer anywhere because I'm currently in afganistan and there aren't exactly any best buys out here. That computer is about one of the only things keeping me sane in this place so I really need it up and running. Any help would be great.

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January 26, 2011 at 09:58:50
Boot from your Windows System Disk that came with the computer and do a repair install. If you don't have the Disk then you need to get one. I know that is a problem, so you may be stuck until you can get to a computer store. If you can get it to boot into safe mode, remove the last thing you installed, or remove any updates you did. You have a driver that is not compatible with the OS and is causing it to crash.

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January 27, 2011 at 09:48:36
Thanks for the reply. Being as how I'm in Afghanistan, I don't have any repair disks that came with the computer. Also the computer isn't connected to the internet and hasn't been connected for about 3 weeks before this problem occurred. Let me run down the problem, and everything I have done so far to attempt to fix it. And let me apologize if any of this is written weird, it's been a very, very long day.

First off, it was a Aspire 8930, not 9830 (sorry if that caused any confusion).

Will start up fine. The Acer loading screen will appear for a few seconds then will disappear and a loading bar with the words "Microsoft Corporation" below it will appear (as is normal). A few seconds later a blank screen appears with the mouse cursor in the center of the screen. The cursor is fully responsive to the inputs from the mouse movements (clicking does nothing). The computer will stay like this until it is powered down either by pressing the power button and waiting for it to shut down or holding it down to force a shut down.

If I choose the first option to shut down the cycle will start over again.
If I choose the second (holding the power button), right after the acer loading screen, I will get the message that windows did not shut down normally and it will give me the option to start in Safe Mode, Safe Mode with Command Prompt, Safe mode with Networking or start windows normally. If I choose any one of the safe mode variants I will get a screen that shows several drivers loading [Loading: Windows\system32\drivers\[Random driver name]

Once that has happened, the screen will go black and the mouse cursor will appear again (this time bigger then normal I the computer did in fact start up in safe mode) but it will stay black just like before.

I've tried changing the SATA Mode from AHCI to IDE in the setup menu off the acer loading screen and that caused the Windows Error Recovery screen to open. It gives me two options: Launch Startup Repair or Start Windows Normally. Starting normally gives me the same problem. Launching the startup repair asks me to restore the system using system restore. At this point it gives me two restore dates to choose from: the day of the original problem or 3 days after the problem first began. If I choose the day of the problem it fails and says "Catastrophic Failure" 0X8000FFFF

If I choose the date which is 3 days later, it completes successfully, restarts and then same exact problem.

If I choose not to restore using system restore, startup repair says it cannot repair this computer automatically. When I view the problem details I get this:

Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailOver
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 2
Problem Signature 04: 65537
Problem Signature 05: Unknown
Problem Signature 06: NoRootCause
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 2
OS Version: 6.0.6000.
Local ID: 1033

Also, I've noticed something slightly weird, If I leave the computer on the black screen with cursor for awhile the screen will turn off, not power down but go completely blank. That is what my screen saver is, just a completely blank page. I've tried to hook it up to a external monitor to see if the computer thinks that there is some kind of phantom monitor connected but that didn't help at all.

I hope any of this information can help. I really don't know what else I can do to get this computer back and running. Thank you for your time if there is anything else you need to know let me know.

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