Vista & WD portable HDD problem.

January 28, 2009 at 00:32:26
Specs: Microsoft Windows Vista Home Premium, 3.4 GHz / 2038 MB
I have had Windows Vista Home Premium for about a month working flawlessy and serviced packed and all up to date...
I have a Western Digital "My Passport Essentials portable hard drive 320G" I purchased today.
I plugged it into my Vista PC the window popped up to say it
"Found new hardware and was installing software", I clicked yes,
"installing device"
"Windows could not find driver software for your device" (I did not think it needed drivers?)
So I tried "add new harware" via the Device Manager
"No new hardware found"
I looked in "Disk Mangment" in "Admin Tools" but it is not there..
I took it to my sisters place and tried it on her PC with Win XP Pro and it came up in "My Computer" in a matter of seconds, so the HDD is ok. It is supposed to be supported in Vista too.
I have 7 USB ports on my pc and have tried them all.
So anyone have any ideas?

See More: Vista & WD portable HDD problem.

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#1
January 28, 2009 at 03:34:07
After trolling the net a bit, I think I might try a "USB Y cable" for a bit of extra power.
I don't think my PC is putting enought out for it.

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#2
January 28, 2009 at 13:32:49
A shot in the dark ... If this WD drive is NOT the only thing connected to USB ports on your computer, it is possible that not enough power is distributed to it. WD Passport hard drive requires a little over 1000mA of power at spin up. If the WD drive is connected by way of a USB hub, connect it directly to one of the computer USB ports.

i_Xp/VistaUser


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#3
January 28, 2009 at 17:29:12
Thanks XPuser,
I tried that with no avail..
My pc has 4 usb slots on the motherboard. won't work there & I also have a hub & it won't work there either..
I tried a usb cable with 2 connectors (a Y cable) connected to the pc to draw extra power but that did not work either...
Thanks
Keith

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Related Solutions

#4
January 29, 2009 at 08:42:29
go back to the device manager, and remove any unknown device. or even remove all items within universal serial bus controllers and click action, scan for hardware changes.
It will reinstall all USB device that connected to your PC.
Please make sure you are logon as admin account.
hope it helps

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#5
January 29, 2009 at 18:54:21
Gary thanks,
But did not work..

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