Vista Not Opening Mail or Downloads

Acer / Aspire 4300 series laptop
May 25, 2009 at 15:35:02
Specs: Vista
This is an Acer 4300 series laptop running Vista (up to date) and Windows Mail (outlook express thing for Vista)

I was called to work on it because windows mail wouldn't open email attachments. Right clicking on the attachment and going to "open" would do nothing - no hard drive activity, no spike in cpu usage ... just nothing.

We tried saving the attachments to the desktop, but it just says the command failed to execute.

After doing some research online, it appears to be a vista update. But the update only affects Windows Mail and the solution is to download and install Windows Live Mail - fine I will do that.

Turns out anything downloaded in IE will not save. It will download, but will not transfer from the cache.

Ended up setting her up with the webmail (isp email). It will show atatchments such as pictures but if a video file has to be downloaded it will download but not save to desktop or open

Now I suspect all three of these are related but cant' put my finger on it (not a vista expert)

Anyone have any ideas?

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May 26, 2009 at 03:50:32
... this is NOT a cure!

... also take a look in your antivirus settings.




"...pentathol makes you sing like a canary"
... got brain freeze

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