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Vista Network Problem

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Name: m.mansour
Date: August 23, 2008 at 02:10:53 Pacific
OS: Vista Home Premium
CPU/Ram: 3 Gb
Product: Toshiba
Comment:

I have windows vista home premium,the problem is that i can not ping my DNS which is the mail server in my company, so i can not receive my e-mails when using Microsoft outlook when clicking send/receive bottom. i can ping the DNS from XP OS, but from vista when pinging, it reply just once then i got msg "request timed out". seems it is vista security problem, i used another vista computer,same problem occured.i also disabled my symantec AV and firewall and still same problem.
any one know the solution????



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Response Number 1
Name: Sabertooth
Date: August 23, 2008 at 10:57:12 Pacific
Reply:

When you click "send/receive," what error message are you getting - verbatim?

Jabbering Idiots: Everywhere You Look!


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Response Number 2
Name: m.mansour
Date: August 23, 2008 at 13:55:58 Pacific
Reply:

hi Sabertooth,
i got this error:

Task 'my e-mail address here - Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

when pinging the DNS there is no replies.

something happen here, i configure to get my IP automatically, then i got replies from DNS for about 20 min.

i think there is some rule or policy that disables to get replies from DNS IP.

by the way, sometimes when i ping the DNS IP, i get just one reply then "Request timed out".


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Response Number 3
Name: Sabertooth
Date: August 23, 2008 at 16:26:31 Pacific
Reply:

What version of Outlook - 2007?

I dunno if & just how much of a role Symantec is playing as far as your mail issue is concerned. However, if the machine was mine, here's what I'd do:

- Download Norton Removal Tool & completely rid the machine of Symantec. And instead, install an AV utility like Avast which also happens to be FREE.

- Delete & recreate the Outlook email account.

BTW, what firewall are you using - the built-in Windows Firewall or one from a third-party?

Jabbering Idiots: Everywhere You Look!


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Response Number 4
Name: m.mansour
Date: August 24, 2008 at 03:09:12 Pacific
Reply:

hi SaberTooth,

i use outlook 2007 ver.(12.0.6316.5000)
also im using the build-in firewall of windows and windows defender only.

i will delete the symantec, and the outlook account and tell u the results.

thank you


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Response Number 5
Name: m.mansour
Date: August 24, 2008 at 23:06:53 Pacific
Reply:

Hello again Sabertooth,

i deleted symantec AV, disable firewall, try to ping again,no reply.

the weird thing is that i try to ping from another computer has vista for my friend, also no reply.

could it be a policy from DNS server????


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Response Number 6
Name: m.mansour
Date: August 25, 2008 at 10:35:27 Pacific
Reply:

here's the updates:
i select optain IP automatically, when get IP and DNS, all seems the right network configurations, i start ping DNS, no replies, when i open network, i see all computers on LAN, then i got replies from DNS,and as long as i am pinging DNS it seems ok, when i close cmd and stop ping, after 5 min, when try agian ping DNS no replies.

i have no more ideas to try.


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Response Number 7
Name: rich1949
Date: August 25, 2008 at 16:33:58 Pacific
Reply:

If you are using servers in the company the problem is that your system is using Home Premium. The Home versions do not have the networking capability to connect to a domain and communicate with servers. You would nee the Vista Business or Ultimate versions to connect.

Richard


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Response Number 8
Name: m.mansour
Date: August 26, 2008 at 04:17:48 Pacific
Reply:

hi rich1949,

well, it seems to be home premium issue.

thanks to sabertooth and rich1949.


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