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Video problem

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Original Message
Name: sky42
Date: October 1, 2008 at 06:20:27 Pacific
Subject: Video problem
OS: Vista Home
CPU/Ram: Dual 2.3/893
Model/Manufacturer: Pavilion
Comment:

My daughter's Pavilion, which is only 6 months old, keeps freezing up with a crazy video display. I've run a full Norton virus sweep and it found nothing. As soon as it freezes, I do a re-boot and it acts ok for a few hours/days, so I don't think the CPU is overheating. Is there a way to check the video card or should I just try to go to HP and download the driver? OBTW, I don't know if this happens in Safe mode. Thanx


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Response Number 1
Name: Steve Dunn
Date: October 1, 2008 at 09:59:31 Pacific
Reply: (edit)

6 months old - so still under warranty. Get your supplier/HP to sort it.


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Response Number 2
Name: frankhelp
Date: October 1, 2008 at 10:55:40 Pacific
Reply: (edit)

also, try to do a system restore. may be your daughter touched something she was not supposed to do. another solution is to update your drivers...did you install any new software recently? if so uninstall it. may be you installed a game for kids...sometimes those games mess up with your vide drivers...
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Response Number 3
Name: sky42
Date: October 1, 2008 at 12:11:59 Pacific
Reply: (edit)

frankhelp - good point. Yes, they have installed several video games. I guess I'll reinstall the driver! If that don't fix it I'll do Steve's suggestion.


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Response Number 4
Name: sky42
Date: October 4, 2008 at 05:51:01 Pacific
Reply: (edit)

I downloaded/installed the nVidia update (65MB). So far, so good.


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