vbcript error 2738, can't download verizon software

April 12, 2012 at 17:55:22
Specs: win vista 32 bit home, 2.0 3.0

I'm helping an elderly couple with a computer problem. They are connected to the internet via Verizon dsl. They were prompted to download verizon updates. When they did, the original verizon software was deleted. The updates downloaded, but would not install due to error 2738 pbscript. I was on the phone with verizon techs for a long time. The only thing thay could come up with was registering the vbscript via command prompt and entering regsvr32 vbscript.dll. I did this, and registering the script was successful. But when I tried to install the verizon software again, I received the same error message. I ran a virus scan and spyware scan, and both show no problems. Any suggestions would be much appreciated. vandal67

vandal67


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#1
April 12, 2012 at 18:24:44

right after i posted my question, i stumbled on to the following website, and for some strange reason, it worked.


I solved the problem by running the McAfee removal and cleanup utility downloaded from their website. It set the registry key back correct and probably fixed other future problems.

Download the removal tool from: http://download.mcafee.com/products...

vandal67


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