Unable to access the internet

Hewlett-packard Pavilion media center tv...
February 9, 2010 at 07:33:22
Specs: Windows Vista
I have been using a Qwest modem without any problems. I tried downloading the Norton 360 and was unable to access the internet after the download. I ran a test to see what the problem was and it appears to be the network adapters are not working properly. When I read the status it reads enabled. Qwest, Norton, or HP technicians could assist. At one point I couldn't even view MS Word documents, but somehow I am able to now. Can anyone provide some guidance?

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February 9, 2010 at 14:37:08
If you have actually installed Norton 360, remove it thoroughly by using their removal tool, then reboot:

Norton Removal Tool:

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