Hi,

I recently sent my laptop to ABS to repair it since video cam could not be found. They are calling me now 2 weeks after they received it saying that they pre-installed Windows and this was fixed and since it was not hardware problem they want me to pay them $200. Is this possible?

No hardware could be found for the cam when I first got the Vista. Whatever program I used it said "No hardware found", no problems in device manager, I had the right driver. I re-installed the Vista called them got the driver from them ...still the same thing not working, it didn't work on the XP I installed as well. And now they are saying it worked after they re-installed Vista?

Is it really possible that 3d re-installing will fix the problem? Or should I sue their ass?

Apart from that (I guess their configuration sucked) no game could play properly on it. It will either crash in 5-10 min or run in poor poor quality (ATI Mobility Radeaon HD 2600).

Any suggestions, advice, so on how to deal with this?

P.S. Do not buy ABS

Any suggestions, advice, so on how to deal with this?

IMHO I think the only thing you can do is just grin and bear it and pay up as the ultimate consequence of your past doings with the notebook, as noted below:

http://www.computing.net/gaming/www...

http://www.computing.net/windowsvis...

http://www.computing.net/gaming/www...

i_Xp/VistaUser

TBMK, system owners are normally supposed to send their equipment -- notebooks or even desktops -- to a repair facility, only, after consulting (technically) with the manufacturer's support rep or agent & much very so - at the agent's request.

Were you asked to send it in? By whom? And for what?

Yes I was contacted by their representative and after an hour of futile attmepts to make the webcam work... they requested that I send it to them, saying that if it is a driver or something like that they will charge me..I knew it wasn't since I had all the drivers even the ones the representatiev sent me and I had previously re-installed their Vista.

I do not know I just think it is unfair that they give me not working product and then they want to charge me after re-installing vista...I did taht and it didn't work. Next time I re-install my own vista ..what am I to do send it again so they can install their vista and make it work?

BTW Xp User the links you are post-ing are not the consequences of my actions but are attempts to solve problems not created by me.